Executive Customer Care (5 9 Yrs) Gurgaon/gurugram (after Sales/customer Service)
Job Description
- Handling of Customer's Enquiries & Complaint via phone call, email & chat- Manage to resolve customer's complaint efficiently and professionally - Maintain accurate record of customer & complaint- Provide detailed information about product and services being offered.- Follow-up on customer interactions to ensure resolution.- Collaborate with internal department to fulfill customer needs.- Identify and escalate issues to the appropriate departments when necessary.- Meet performance target such as response time, resolution time, and customer satisfaction scores. (ref:updazz.com)
Skills Required
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Job Detail
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Job IdJD4440949
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGurgaon, Haryana, India
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EducationNot mentioned
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ExperienceYear