Job Description

We are looking for a Customer Care Executive to join our team in Gurugram. The ideal candidate will have 5-8 years of experience in providing exceptional customer service, handling customer inquiries, resolving issues, and ensuring overall customer satisfaction. This is a customer-facing role that requires excellent communication skills, a proactive attitude, and a strong problem-solving ability.As a Customer Care Executive, you will be responsible for managing customer interactions across various channels, ensuring a positive customer experience, and contributing to building long-term customer loyalty.Key Responsibilities:- Customer Support : Provide outstanding customer service by addressing inquiries, resolving complaints, and assisting with product-related issues through phone, email, chat, or social media.- Issue Resolution : Investigate customer problems or concerns and provide solutions in a timely and efficient manner while maintaining a positive customer experience.- Product Knowledge : Maintain a strong understanding of the company's products, services, and policies to effectively assist customers and resolve issues.- Documentation : Accurately document customer interactions, transactions, and feedback to ensure clear communication and follow-up.- Customer Relationship Management : Build and maintain strong relationships with customers by offering personalized service and follow-up as needed.Required Skills & Qualifications:Experience : 5-8 years of experience in customer care, customer support, or related roles.Communication Skills : Excellent verbal and written communication skills. Ability to interact effectively with customers and team members.Problem-Solving : Strong analytical and problem-solving skills with a customer-first mindset.Customer-Centric Attitude : Passionate about delivering a positive customer experience and going the extra mile to resolve issues. (ref:updazz.com)

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