Executive Customer Care (1 4 Yrs) Delhi (after Sales / Customer Service)
Job Description
Role & Responsibilities- Assist with day-to-day operations and Identifying customer needs and helping customers to achieve satisfaction.- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution- Process documentation and prepare reports relating to personnel activities like performance evaluations, etc.- Manage large amounts of incoming calls including generate sales leads- Build sustainable relationships and trust with customer accounts through open and interactive communication- Meet customer service team sales targets and call handling quotas- Keep records of customer interactions, process customer accounts and file documents including Data mining,organizing, and uploading- Follow communication procedures, guidelines, and policies- Respond to customer via email, calls and chats too. (ref:updazz.com)
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Job Detail
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Job IdJD2960092
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDelhi, India
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EducationNot mentioned
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ExperienceYear