Job Description

Reference Code:
484-14 Job Title:
Executive Contact Centre \xe2\x80\x93 Air Cargo Industry \xe2\x80\x93 Mumbai Category:
Logistics :
Founded in 1984, the company has had a long and proud presence in India and is a leading conglomerate dealing in international air cargo management, trucking, hotels & hospitality, insurance brokering, visa and consular services.
They are also committed to community development and works closely with a number of organisations in the field of education, rehabilitation as well as the promotion of art and culture. Job Title: Executive Contact Centre \xe2\x80\x93 Logistics/Cargo Industry \xe2\x80\x93 Mumbai Revenue Development Executive\xe2\x80\x99s job entails performing telesales/ reservations function at the station level. The job requires communicating with potential customers through telephone to develop an effective pipeline to succeed new business and to exceed targets. The individual need to build strong relationships with the clients and thereby deliver world class customer service Job Responsibility

• To work in a multi-functional environment.

• To be conversant with BFE, rate calculations and be able to do all bookings on BFE.

• To also have knowledge of the various manuals, e.g., SOP, LPM, TACT etc

• Adhere to processes e.g., picking a call within 20 seconds, making calls to customers twice a day, bookings turnaround within 60 minutes etc.

• Ensure 100% compliance of the Service Level Agreement (SLA) Quality Standards & SLA Performance Measurement Matrix.

• To build strong business relationships with external customers, make at least one day of sales call per quarter.

• Have robust knowledge about the customer: ADP, CP, regular business flows etc.

• Do BSA/CPA monitoring on a regular basis.

• Check for all future business opportunities and also follow up on perennial business from customers.

• To deliver Principal\xe2\x80\x99s products in a professional and efficient manner

• To effectively liaise with internal customers and provide complete business solutions.

• To ensure strict adherence to the safety and security procedures and standards of the Principal.

• To assist in the event of delays and disruptions by proactive communication and interaction

• Create team culture and engender a climate of continuous support.

• Create both team and individual goals that meet the customer needs, whilst initiating personal development.

Key Skills:
Key Skills:

• Communications skills

• Telephone and selling skills

• Team player

• Customer focused

• Logical and quick learner

• Ability to work under minimal supervision within defined guidelines

• PC literate with knowledge of Word/Excel

• Highly propelled with zeal to meet high sales targets

Industry: Air Cargo Gender: Open Experience: 1 to 5 years Job Location: Mumbai Working Days: 5 days (9:00 to 6:00/9:30 to 6:30) Qualification: Graduate Notice Period: Immediate to 30 days Reporting To: Sales and Revenue Development Manager Relocation candidates: No About Morpheus Consulting: Morpheus Consulting understands the dynamics attached to talent acquisition, relationship management and the required service levels within the regional industry. Our heritage is now our main strength as we continue to work within our core markets to deliver key account management and strong contingency recruitment practices to our clients and candidates. Recruitment is a people-focused business \xe2\x80\x93 our success and growth are reliant upon our people. Our team of 130 consultants based in Middle east, Asia and Africa offer a blend of international recruitment experience, coupled with a platform of local market and industry knowledge. Morpheus Consulting has its presence since 2007 and has established itself as a reputed recruitment specialist in its industry. With footprints in Asia, Africa and the Middle East, we offer professional and bespoke contingency and retained search services across a variety of industrial sectors. This vast experience, industry expertise and knowledge enables our consultants to identify and present the highest quality candidates to our clients, in line with their business objectives and culture. We have built our brand by investing in people, whether it is our own consultants, candidates, or clients. This core value is central to our success, which underpins everything we do, and in return has translated into a successful and established Morpheus Consulting brand that our clients and candidates can trust. If the screening team decides that you are competent enough for the demands of the position, you will be shortlisted and invited to an interview for further consideration. If you were not shortlisted, we will keep your resume in our database for future reference. We will not be able to contact you back in this case due to the large amount of applications we receive. So if you don\xe2\x80\x99t hear from us within 3 days, you can assume that your application was not successful at this time. Location:
Mumbai Required Experience:
1-3 yrs Positions:
6