Job description
Business: CONTACT CENTRE :SERVICE & SALES
Open positions: 1
Role Title: Contact Centre Representative
Global Career Band: 8
Location (Country / City): Hyderabad
Recruiter Name: Jamal Unnisa
The Opportunity:
Receives general inbound customer calls in a contact centre environment typically on a single product and or proposition. Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible. Listens to the customer and establishes needs to offer relevant products. Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution. Responsible for achieving individual targets and /or sales goals whilst maintaining quality and compliance.
What you'll do:
Principal Accountabilities: Key activities and decision making areas Typical Targets and Measures
Impact on the Business
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