Job Description

Serve as Catering industry subject matter expert across JPMC and traditional industry relationships Support the design aspects of upgrades and construction catering projects in development of new sites and renovation of existing locations Deliver and maintain a Brand Standards program while supporting construction projects and oversee metric reporting Actively involved in menu development and maintaining updated and accurate costing of all dishes prepared and sold in the Food and Beverage operation Ensures compliance with food handling, hygiene and sanitation standards Product enhancement, standardization of recipes, determines how food should be presented and create enhanced food displays, presentation etc. Strategic Implement India food and beverage standards to deliver immaculate first class service in all catering areas in compliance with applicable regional policies and regulations Oversee the service model products line\'s life cycle and anticipate any problems Collaborate with vendor partners on global standards, concept development, menus and implementation initiatives to create brand relevance Provide leadership on the direction of proposed technology innovation and integration into vendor plans and programs Evaluate market and industry trends, competitive landscape and innovation to define program Oversight of global sanitation guidelines, implementation and performance tracking Business Leverage EMS to analyze metrics monitoring utilization/participation and business trends to ensure program effectiveness Provide analysis and business case review to key stakeholders on strategic initiatives Liaise with key users/clients to consistently meet and exceed client expectations Support and manage annual budget and cost controls Partner with finance on Catering reporting, competitive analysis, market reviews and benchmarking exercises to support dining partnership discussions & overall program performance Management of vendors performance against contractual requirements including KPI and Audit tracking and coordinating quarterly catering business reviews Drive program innovation related to food, menus, healthy dinning, festivals to incorporate latest trends that drive participation People Display exceptional leadership by providing a positive work environment, counselling employees as appropriate and demonstrating a dedicated and professional approach to management Grooming the culinary team to deliver the best dining and catering experience Execute training programs on brand, customer service excellence and new services/programs Work closely with the Head of Operations and Regional Amenity Managers to maintain full visibility of multiple initiatives, anticipating potential issues or resources gaps, ensuring they are pre-empted or addressed efficiently Partner with Amenity Managers to define voice of consumer program to understand client insight and incorporate valuable findings into operational service model

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