Job Description

About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. Responsibilities of the role include: Calendar management: Scheduling client and senior stakeholder meetings Client relationship: Supporting meeting materials, coordinating schedules, organising logistics and diary invites Travel arrangements: Arranging travel, PTA, visas and booking accommodation Expense management Support Executive Assistants (EAs) in submitting expense claims, the reconciliation of American Express statements, booking meeting rooms and creating travel itineraries on behalf of Partners using the required Company to do so in line with policy Support with and respond to ad hoc requests and general queries from EAs in a timely manner Manage requests and tickets through the ServiceNow portal/Mailbox, as applicable Adhere to Quality Assurance policies by filing all deliverables, as well as all correspondence with EAs and other requestors in the designated Microsoft Teams folders Understand and adhere to the UK Travel & Expenses policy Update service documentation and training manuals (SOPs, Process Maps and SIPOCs) when required Out-of-Office alternative contact: Supporting the movement of client emails during periods of absence and leave of Senior Directors Building strong relationships with key client EAs alongside clients, Partners, Directors, and staff Cover during periods of holiday and sickness and support ad hoc projects/tasks for Senior Directors Actively coordinating with the team on a day-to-day basis and act as a point of escalation for the team to resolve complex queries Duties include but are not limited to: Performing Quality Check (QC) for the requests completed by the team members Work on requests and deliverables to be up to date on all the process related updates Provide feedback to the aligned team members on the findings in the QC undertaken Strengthening and driving quality standards and controls awareness across the team through training, upskilling, engaging and communicating Produce quality reports and summaries as per the QC framework and share with the team members and the Assistant Manager for further action Support training needs based on the skill gap identified in the QC Have a good understanding of all the processes in the team to the level of execution Provide training to new hires, refreshers, helping upskill the team members in the areas they are lacking Stakeholder Management: Proactively communicates in a transparent manner with the USI Assistant Manager and UK Stakeholders regularly regarding Quality checks, training requirements identified after performing gap analysis etc. Work with the USI Assistant Manager to understand and align local strategy. Be responsible for building relationships with stakeholders in USI and UK. Team Responsibilities: Responsible for the quality of the deliverables Work very closely with the USI management team and UK stakeholders to deliver high quality deliverables Provide feedback to the team based on the findings in the QC performed Provide recommendations to the Assistant Manager on training needs based on the gaps identified in QC Actively co-ordinate with the team on a day-to-day basis including training, timekeeping and supporting in meeting the service level agreements (timelines, utilisation, quality etc.) Act as a point of escalation for the team to resolve complex queries Produce quality reports, schedules, and summaries as per the requirements shared Ensure that all the work deliverables are dealt in line with the agreed terms and SLA\'s Support the team during high volumes but continuing to maintain focus on QC Communication: Demonstrate and create a culture of open, proactive, transparent communication between the USI teams/management and the UK stakeholders Support the USI Assistant Manager in resolving escalations received in relation to processes owned by the team by reviewing action taken and offering up recommendations for improvement Proactively identify & raise potential issues to the EDC Service Delivery Manager for discussion with the UK Delivery Manager and lead the team to take the necessary agreed and cascaded actions The key skills required: The successful candidate will be able to demonstrate a professional, friendly, approachable manner coupled with the ability to communicate with staff at all levels, especially when under pressure Can analyse a problem and see a bigger picture, demonstrating the ability to overcome barriers They should also be able to work using their own initiative, showing attention to detail and customer focus, with a good understanding of the client\'s needs and priorities Committed to working with their team to maintain a positive team spirit Good listener with a calm manner, and the ability to ask effective questions Able to communicate in writing at all levels, displaying good email etiquette Excellent customer service skills, and a good telephone manner Must be a supportive team player who is reliable and respects others, with a desire and drive to meet and exceed team targets Must demonstrate a methodical, analytical and clear approach to problems Is able to act with urgency when necessary Is open, receptive and adaptable to change Demonstrates integrity and a can-do attitude Qualifications Required: Any Graduate with 4-6 years of experience in Admin assistant roles Good working knowledge of Microsoft office (Word, Excel, PowerPoint, Outlook) Ability to plan, prioritise, multi-task and manage own workload to tight deadlines Proactive and creative approach to problem solving - ability to \'think outside the box\' Diligent, conscientious and with a strong attention to detail and a Team Player Strong written and verbal communication skills; ability to draft own correspondence Offers of employment are conditional upon passage of screening criteria applicable to the job. EEO Statement Integrated into our shared values is NCR\'s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

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