Job Description

:Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow \xe2\x80\x93 all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.About PTC (NASDAQ: PTC)Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow \xe2\x80\x93 all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.Job Title (JR)- Exception ManagementWork Location: Pune (Remote)Job Role:

• Provide the execution role for the Provisioning and Exception management process using various business systems and process activities across the SO&S departments.
• Engages with strategic projects to ensure Provisioning can deliver required functionality within project timeframes.
• Coordinate provisioning activities with both internal and external parties ensuring proper scheduling, communication, and delivery of the Cloud provisioned environments.
• Act as a process manager of exception (deviation from standard provisioning) and review, co-ordinate, manager approval and track the exception tickets against the environment.
• Maintain standard operating procedure and required resources to govern the process.
• Identifies and reports non-compliance situations.
• Create and maintain process documentation and training materials.
• Mentors the organization on Provisioning process, concepts, policies, and procedures

Day to Day Activities:

• Work on provisioning tickets in ServiceNow ITSM to validate input information is correct as per customer order and pre-requisites are met to start provisioning.
• Work with Business development managers to covert Bill of Material to actual deliverable environments in AWS/Azure Cloud infrastructure
• Analyze bill or material into Salesforce tool
• Co-ordinate end to end provisioning with Application/ infrastructure teams, Business teams and ultimately deliver environments to the customers.
• Work on Servicenow ITSM exception tickets and co-ordinate exception approval with Portfolio, technical and R&D teams.
• Generate reports and metrics as per defined operating procedure and key performance indicator.

Preferred Skills/ Qualification:

• Bachelor of Science degree in Computer Science or related field preferred
• 2+ years of technical experience in technology field (IT operations) on ITSM processes
• ITIL Foundation knowledge
• Functional experience on Servicenow ITSM tool
• Functional experience on Salesforce tool
• Knowledge of Cloud providers like AWS and Azure

Why PTC?Life at PTC is about more than working with today\xe2\x80\x99s most cutting-edge technologies to transform the physical world. It\xe2\x80\x99s about showing up as you are and working alongside some of today\xe2\x80\x99s most talented industry leaders to transform the world around you.If you share our passion for problem-solving through innovation, you\xe2\x80\x99ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?Website:LinkedIn:Facebook Page:Twitter Handle: @LifeatPTC \'@PTCInstagram: ptc_incHashtag: #lifeatPTCAt PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity and Affirmative Action Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic identity, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.Life at PTC is about more than working with today\xe2\x80\x99s most cutting-edge technologies to transform the physical world. It\xe2\x80\x99s about showing up as you are and working alongside some of today\xe2\x80\x99s most talented industry leaders to transform the world around you.If you share our passion for problem-solving through innovation, you\xe2\x80\x99ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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