Job Description

Description:Operationalxc2xb7 Ensures that minimum brand standards have been implemented.xc2xb7 Ensures that all Touches of Hyatt and the Food and Beverage Top 20 are implemented.xc2xb7 Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.xc2xb7 Works closely with other Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.xc2xb7 Ensures that Banquet Services employees work in a supportive and flexible manner with other departments, in a spirit of We work through Teams.xc2xb7 Ensures that Banquet storage and Audio Visual areas are neat and organised, including the proper storage of props, and equipment.xc2xb7 In the absence of Manager, conducts daily pre-shift briefings to employees on preparation, service and menu.xc2xb7 Assists the Catering Sales team with creative suggestions and ideas.xc2xb7 Liaises with the Kitchen and Beverage Department on daily operations and quality control.xc2xb7 Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.xc2xb7 Ensures that employees also provide excellent service to internal customers in other departments as appropriate.xc2xb7 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.xc2xb7 Maintains positive guest and colleague interactions with good working relationships.xc2xb7 Establishes a rapport with guests maintaining good customer relationships.xc2xb7 Personally and frequently verifies that guests are receiving the best possible service.xc2xb7 Spends time at Banquet Services (during peak periods) to ensure that they are managed well by the respective employees and functions to the fullest expectations.Administrativexc2xb7 Assists to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.xc2xb7 Assists to prepare and update Departmental Operations Manuals as appropriate.xc2xb7 Assists to conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.Financialxc2xb7 Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.xc2xb7 Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.xc2xb7 Assists with the preparation of the annual Food and Beverage Business Plan ensuring Divisional Objectives fully address business objectives of the hotel and needs of employees.xc2xb7 Assists in managing the Banquet Services department as independent profit centre.xc2xb7 Assists with the preparation and regular update of the Banquet Services Departmental Budget, in close cooperation with the Director of Food and Beverage ensuring targets are met and costs are effectively controlled.xc2xb7 Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial informationxc2xb7 Manages costs proactively based on key performance indicators, works with the respective Heads of Department as appropriate.xc2xb7 Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.Peoplexc2xb7 Assists in the recruitment and selection of all Banquet Services employees. Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting employees.xc2xb7 Oversees the punctuality and appearance of all Banquet Services employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and departments grooming standards.xc2xb7 Maximises the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.xc2xb7 Assists to conduct annual Performance Development Discussions with employees and to support them in their professional development goals.xc2xb7 Assists in the development of Departmental Trainers through ongoing feedback and monthly meetings.xc2xb7 Plans and implements effective training programmes for employees in coordination with the Training Manager and Departmental Trainers.xc2xb7 Assists in the preparation and posting of weekly work schedules, making sure that they reflect business needs and other key performance indicators.xc2xb7 Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.xc2xb7 Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatts Values and Culture Characteristics.xc2xb7 Ensures that all employees have a complete understanding of and adhere to employee rules and regulations.xc2xb7 Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.xc2xb7 Assists to feedback the results of the Employee Engagement Survey and ensure that the relevant changes are implemented.Marketingxc2xb7 Assists Catering/ Banquet Sales in identifying market needs and trends.xc2xb7 Evaluates local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotels operations remain competitive and cutting edge.xc2xb7 Continuously seeks Marketing and Public Relations opportunities to increase awareness and ultimately business.Other dutiesxc2xb7 Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International.xc2xb7 Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety.xc2xb7 Ensures high standards of personal prsesentation and grooming.xc2xb7 Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.xc2xb7 Attends training sessions and meetings as and when required.xc2xb7 Carries out any other reasonable duties and responsibilities as assigned.Qualifications:xc2xb7 Minimum 2+ years of experience in similar position.xc2xb7 Exceptional problem-solving and decision-making abilities.xc2xb7 Ability to thrive in a fast-paced, results-driven environment.xc2xb7 Excellent problem solving and interpersonal skills.xc2xb7 Demonstrate a growth mindsetxc2xb7 Coach, mentor & Empower T.E.A.M.

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