Job Description

About Stralynn

Stralynn is a rapid growth digital transformation start-up headquartered in San Jose, California, USA, with offices in Canada and India. We provide services of business technology assessments and business process transformations, scaling from simple to more mature enablement. We provide our customers, which include fortune 500 organizations, with a diverse array of top-notch digital business services, customized to provide multi-X EBITDA and growth agility. Our workforce includes a collection of highly skilled digital transformation experts and industry leaders like Alpna Doshi.

If you\xe2\x80\x99re looking to join an ambitious start-up looking to make a lasting imprint in digital transformation, then Stralynn may be the spot for you! We\xe2\x80\x99re in a rapid growth phase and looking for top talent. At Stralynn, you\'ll get to join a team of hardworking digital transformation experts and use your expertise to help us build out our core groups and knowledge.

Job Summary:

Stralynn is seeking a motivated, results oriented Helpdesk Support Technician to be part of a global team responsible for supporting and advancing our global corporate computing environment. The ideal candidate is technically proficient and carries an eager attitude, thorough professionalism, and solid communication skills.

Duties/Responsibilities:

Responding to global client support requests for desktop, data, and server management.

Desktop Support \xe2\x80\x93 Providing hardware, software, network, and server support for mostly Windows and some Mac devices

Support Ticket Management \xe2\x80\x93 Managing the EUC queue

AD and Exchange Provisioning \xe2\x80\x93 Maintains users, groups, and DLs

Installing and upgrading operating systems and computer software

Traveling to the client\xe2\x80\x99s location or connecting via a remote link.

Support for standard software issues (Isolate system issues) diagnose standard software

issues and report hardware issues to respective Supplier.

Improves processes and introduces superior technology

Takes initiative to learn and perform Senior IT Engineer core duties.

Education/Certifications:

Graduate in any discipline.

2-3 years hands-on experience in desktop support.

BPO/L1 Support experience.

Experience in global organizations/MNC\xe2\x80\x99s.

Trained on communication to handle Europe, Australia & US customers.

Experience/Skills/Abilities:

Excellent communication skills.

Ability to handle global customers.

Effectively documents and publishes role and team responsibilities and repeatable processes

Relevant experience in a customer service role chat/email/voice

Effective probing skills and analysing / understanding skills

Problem solving skills with customer centric approach

Demonstrated proficiency with written English and with neutral English accent

Must be able to work on a flexible schedule (including weekend shift)

Strong attention to detail.

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