Escalation Representative Comm. Bank Ho & Support Customer Service
Year Mumbai, Maharashtra, India
Job Description
Job Category: Commercial Bank
Degree Level: Bachelor's Degree
:
Job Role
- Working towards resolution of customer concerns and closing loop with customers
- Attending cases which are from MD's Desk / Other Senior Management of the Organization
- Liaise with Department / Division Heads and be a customer advocate in resolving the cases
- Work on the Root Cause of the Concern and ensure necessary changes are suggested to ensure the issue is fixed.
- Has customer centricity (Keeps the Customer First) in all perspective
- Has good communication skills (written and verbal)
- Has sound process / product knowledge
- Has zeal to learn new things and lead small process improvement ideas and spearhead them to closure / implementation
Skills Required
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Job Detail
-
Job IdJD5193302
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationMumbai, Maharashtra, India
-
EducationNot mentioned
-
ExperienceYear