Job Description

Your Team Check Point\'s mission is to provide industry-leading security solutions that redefine the security landscape. We achieve our mission by constantly developing innovative and cutting edge technology solutions focused on real customer needs while challenging ourselves to grow and excel. If you want to be part of the fascinating and fast-growing Cyber Security industry, where your unique talent and value will be recognized, Check Point Software Technologies is where you want to be. Join now and become a part of the success story that secures tens of thousands of organizations of all sizes around the globe. Join Check Point\'s leading TAC team and take your career one step ahead! Check Point is looking for talented Engineers to join our successful team in Bangalore. If you are ready to join the Check Point family, please Apply! Your Impact & Responsibilities Provide accurate and creative solutions to end-user problems to ensure their satisfaction. Troubleshooting, diagnosing and resolving hardware, software, and other network problems related to Check Point. Constantly monitor security devices and applications for performance problems and provide troubleshooting support for clients. When issues arise, they must analyze the root cause and resolve them promptly or else escalate them to another department while updating clients all throughout. Standards and policies are extremely important when it comes to network security, and firewall engineers should be aware of these, keeping abreast of changes and defining processes for compliance. Research, resolve and respond to questions received via telephone calls and web-based interface in a timely manner, in accordance with current standards. To recognize the importance of customer focus and/or of serving the needs of the end-user. Monitoring network performance to determine if adjustments need to be made. Significant focus on professionalism and quality of service. Your Knowledge & Skills Handle highly complex, political, financial, executive level cases Key collaboration point for advanced troubleshooting to unblock issues Manage engagement with Product Engineering for Support-raised escalations Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams Drive process, tool, service delivery and solution improvements that enable effective troubleshooting and remediation (incl. Diagnostics) Assist in developing on-going training programs for the department. Provide ramp activities for junior engineers, knowledge sharing, technical coaching and mentoring Drive technical collaboration and engagement with Product Engineering teams/Sales/ Other Regions TAC

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