Job Description

Who is Forcepoint?

Forcepoint simplifies security for global businesses and governments. Forcepoint's all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you're in the right place; we want you to bring your own energy to help us create a safer world. All we're missing is you!

Forcepoint is searching for a skilled IT engineer with deep programming knowledge looking to join a fast-paced, high-energy, escalation team, working on resolving customer issues, designing large complex deployments, improving the products, and training other tiers.

Successful candidates will need to have excellent organizational and communication skills. They will need to be able to manage multiple, high priority and visibility issues simultaneously and effectively lead a remote team to their resolution. You will need to be very detail oriented and organized.

Note: this position will be based in Bangalore, India, however, will follow US working hours.

Essential Functions

• Troubleshooting complex software modules, working from written and oral issues as described by the technical support organization, sales organization, account managers and customers themselves.
• Participation in internal and external customer calls to provide technical insight into the issue experienced by the customer and provide fixes and workarounds to alleviate field issues.
• Participation in design activities by analyzing requirements and high-level designs to have in depth understanding of features, and designs features and components of simple to high complexity as part of product release, maintenance release, and hotfix.
• Develop and modify modules as part of workarounds for issues or as a professional services enhancement.
• Work with QA and development teams to recommend resolutions, provide insights and making sure issues fixes are being properly implemented into the products.
• Participation in tech support training sessions, compiling materials, and delivering them to other tiers.
• Participation in the software early availability activities, deploying beta code, troubleshooting, and delivering feedbacks.

Qualifications

• Good troubleshooting skills and methodological approach.
• Previous experience with customers (working directly and on-site visits).
• Experience working with cloud applications.
• Excellent communication (written and oral) and teamwork skills.
• Demonstrated experience in writing code projects with Python, C++, C# and Java - major advantage.
• Knowledge in networking technologies: HTTP, SMTP, SSL, TCP/IP, DNS, network components (routers, switches, firewalls, proxies).
• Demonstrated knowledge in Microsoft products: Windows servers and workstations infrastructure, Active Directory, Exchange, Sharepoint.
• Demonstrated knowledge in working with Linux environments - installing, configuring networking, writing bash scripts, and more.
• Prior experience working in a commercial development environment: formal QA, best practices for development, schedules, processes, defect queues, code management, build environments.
• IT experience (large organizations - advantage).
• Experience with cloud platforms, such as AWS, Azure, or Google Cloud - advantage

Don't meet every single qualification? Studies show people are hesitant to apply if they don't meet all requirements listed in a job posting. Forcepoint is focused on building an inclusive and diverse workplace - so if there is something slightly different about your previous experience, but it otherwise aligns and you're excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team.

The policy of Forcepoint is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Forcepoint is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by sending an email to

Applicants must have the right to work in the location to which you have applied.