Work closely with clients to gather and analyze business requirements, ensuring alignment with best practices and the organization's goals.
Map business requirements to the ERP/CRM solution, identifying gaps and proposing suitable workarounds or enhancements.
Develop and document detailed functional specifications, workflows, and user stories.
Configure and customize ERP/CRM systems to meet business needs, ensuring usability and performance.
Act as the primary liaison between business stakeholders and technical teams, translating business needs into actionable technical requirements.
Conduct system testing and user acceptance testing (UAT) to ensure solutions meet defined requirements.
Provide hands-on training to end users and deliver comprehensive user documentation to support system adoption.
Collaborate with project managers to ensure projects are delivered on time, within scope, and within budget.
Troubleshoot and resolve functional issues, working closely with technical teams for timely resolution.
Stay updated on industry trends, new ERP/CRM features, and emerging technologies to provide innovative solutions to clients.
Lead or participate in workshops, training sessions, and demonstrations for stakeholders and end users.
Key Skills & Qualifications:
Experience:
Minimum 3 years of experience as a Functional Consultant, preferably with ERP/CRM systems such as Odoo, SAP, Microsoft Dynamics, Salesforce, or Zoho.
Business Expertise:
Strong understanding of business processes across functions such as finance, inventory, sales, HR, and supply chain.
Analytical Skills:
Proven ability to analyze complex business scenarios and develop actionable solutions.
Communication Skills:
Excellent verbal and written communication skills with the ability to engage effectively with stakeholders at all levels.
Technical Knowledge:
Familiarity with ERP/CRM system capabilities, data migration processes, and system integrations.
Problem Solving:
Strong troubleshooting skills and a proactive approach to identifying and resolving issues.
Project Management:
Ability to manage multiple projects simultaneously and deliver results in a fast-paced environment.