Job Description

Job Summary:
Enterprise NOC Lead based at Mumbai will oversee the end-to-end Enterprise operations of the Network Operations Center, ensuring high network availability, performance, and reliability for an ISP/Telecom company. This leadership role involves managing NOC staff, optimizing operational processes, and implementing best practices to minimize downtime and rapidly resolve network issues.
Key Responsibilities

• NOC Management: NOC team operations, ensuring 24/7 monitoring and incident management for network infrastructure.
• Network Performance & Uptime: Maintain optimal network uptime and troubleshoot complex issues promptly, minimizing service interruptions.
• Incident Response & Escalation: Develop and enforce incident response protocols, handle escalations, and communicate with key stakeholders during outages.
• Process Optimization: Implement and improve SOPs, monitoring tools, and automation processes to increase efficiency and response times.
• Team Leadership: Manage, train, and develop the NOC team, ensuring they have the skills and resources needed for peak performance.
• Reporting & Analytics: Generate regular reports on network performance, incidents, and improvement opportunities for executive review.

Skills Required