Job Description

Req ID: 245647 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Enterprise Arch. Specialist Advisor to join our team in Remote, Uttar Pradesh (IN-UP), India (IN). NTT DATA Services is currently looking for a Digital Workplace Services Expert Roles and Responsibilities Discovery and identification of problematic/underperforming workplace devices, systems, and workflows leveraging analytical tools, incident data, and end-user feedback Continuously measures and improves the client endpoint environment through business, operational, and user experience metrics Identifies, defines, tests, deploys, and manages service improvement and automation initiatives for client\'s endpoint devices leveraging multiple toolsets or scripts. Continuously work on the development of automation and self-healing to improve overall operational health and stability Builds and develops custom reports leveraging SQL Reporting and customized dashboarding to create end-user analytics reports that drive additional insights Enabling and enhancing Existing Service Desk L1, L1.5 Support, and Field Services by reducing volume and Time to Resolution through the use of the tools Working with NTT or client support teams for Desktop engineering, application support, Virtual Desktop teams, Networking, and Storage teams based on issues identified Integration with other analytics platforms to turn data into knowledge and recommended actions Leads technical team meetings with Desktop Engineering, Service Desk/ Field Services leads, and Application teams (as appropriate). Hosts governance meetings to discuss access and changes to the infrastructure, rights, version upgrades patches, etc. Reviews actionable recommendations, discuss the status of previous proposals, and measures impact Basic Qualifications 10+ years of experience in End-User computing space action items and outcomes 5+years of experience in Desktop Engineering processes and procedures, including management and administration of platforms such as SCCM 5+ years of experience with Microsoft SQL, building complex queries, and reports 1+ years experience with Agile Program Management and utilizing DevOps principles to drive Skills Requirements In-depth knowledge of configuration management principles and best practices. Ability to identify, define, manage and control configuration Strong in troubleshooting Windows server/client and Networking issues, server-side as well as a client-side application issue Able to develop custom scripts using PowerShell and/or Python Experience with Windows Server administration, including Active Directory, domains, and group policies Previous experience with data dashboarding tools like PowerBI, Tableau, or Numerify Strong verbal communication, comprehension, and technical writing skills Excellent client handling skills Nice To Have Skills: Previous experience with Windows Analytics Previous experience with implementation and administration of Nexthink, and/or 1E Tachyon Previous experience with Microsoft Power Automate or similar orchestration tool

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