Job Description

Enterprise Account manager

About Us:
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voice and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

Responsibilities:

- Serve as the lead point of contact for all customer account management matters

- Build and maintain strong, long-lasting client relationships

- Negotiate contracts and close agreements to maximize profits

- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors

- Ensure the timely and successful delivery of our solutions according to customer needs and objectives

- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

- Develop new business with existing clients and/or identify areas of improvement to meet sales quota

- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)

- Prepare reports on account status.

- Good knowledge of SaaS and IT sales.

- Collaborate with sales team to identify and grow opportunities within territory

- Assist with challenging client requests or issue escalations as needed

Requirements:

- Post-graduation in Business/Sales from Tier 1 B-Schools

- 6-10 years of relevant work experience with at least 6 years working as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role

- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

- Solid experience with CRM software and MS Office (particularly MS Excel)

- Experience delivering client-focused solutions to customer needs

- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

- Excellent listening, negotiation and presentation abilities

- Strong verbal and written communication skills

- BA/BS degree in Business Administration, Sales or relevant field

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