Job Description

About Plum

Plum is a modern employee insurance and health benefits platform focused on making health insurance simple, accessible and inclusive. Healthcare in India is seeing a phenomenal shift with inflation in healthcare costs 3x that of general inflation. A majority of Indians are unable to afford health insurance on their own; and so as many as 600mn Indians will likely have to depend on employer-sponsored insurance.

Plum is on a mission to insure 10mn lives by 2025. Backed by leading global investors including Tiger Global, Sequoia Capital, Tanglin Ventures and Incubate Fund, we help companies care better for their employees by providing:

- Comprehensive health benefits

- A fully-digital platform experience for HR teams & admins

- Superior support & claims experience.

About the role

Having found exceptional product/market fit, we\'re in the midst of transitioning from \'start-up\' to \'scale-up\', and looking for account managers to capitalize on the huge demand for our product.

We are looking for passionate entrepreneurs, builders and straight up hustlers to help us build something special. We\'re looking for outstanding account managers who have consistently delivered high customer satisfaction, and thrive in taking full ownership of delivering delight to customers. You\'ll be an articulate presenter and a strategic planner but above all, dynamic and goal-oriented.

We don\'t pretend that it\'ll be easy - joining a company and embarking on the scale-up phase is an amazing challenge, pushing well beyond the boundaries of natural growth cycles. You\'ll move quicker than feels comfortable, and be brilliant at continually re-prioritizing what must get done to keep Plum growing month over month at the pace of the fastest growing SaaS companies in history. \

Roles and Responsibilities

• You would be the face of Plum to our Enterprise customers
• You would help employees and employers use their health insurance and health benefits in the most seamless way possible
• You would develop a deep level of understanding and knowledge of the entire product , systems and processes
• You would oversee insurance policy placement, uploading of health IDs, and configuring of benefits
• You would devise & implement engagement plan
• You would execute upsell and x-sell opportunities
• You would execute policy renewals
• You would coordinate with insurance partners for resolution/clarifications if needed
• You would drive 100% customer retention by delivering extraordinary service

• At least 4-7 years of experience in a customer facing role
• Very strong written and verbal communication
• High customer empathy
• Strong problem solver, can hustle to unblock customers
• Ability to work with cross functional teams to resolve issues
• Comfortable using modern tools like Intercom, Slack, Google Suite, Hubspot
• Strong adherence to SLAs and processes

Plum