Job Description

Do you wake up in the morning thinking about the new Network adaptive models? What about white box switches or SDN NFV, Firewall and Load balancers and what we can do best in Network Automation? At lunch, do you chat with your friends about the interaction on how to make your work simpler? Are you a passionate on Networking and Network Security? Are you curious?
If you answered Yes to any of the above, we would love to have you on the NOC Member Technical Staff level II engineer as you should be capable of performing core level network troubleshooting efforts and drive issues toward quick resolution.
Works as a team member on intermediate-size technical projects of average complexity under the general direction and supervision of senior Technical Support/Services staff and management.
Completes assigned technical tasks on time including analysis, troubleshooting, implementation, testing, development, monitoring, maintenance, production support, documentation, etc..
Resolves complex assigned Trouble Tickets within the established timeframes while providing quality customer

What were looking for...
Youll need to have:
Bachelors degree in Computer Science or four or more years of work experience.
Four or more years of relevant work experience.
Experience with: Cisco routers/switches, Wireless LAN technologies, and Citrix NetScaler load-balancers and data packet analysis.
Two or more years of experience with tier-2 technical phone support, trouble documentation/mitigation, alarm monitoring.
Experience with large enterprise network environments.
Even better if you have:
Strong business knowledge.
Demonstrated technical and analytical skills.
Experience in Automation and White box switches configuration and troubleshooting will be an added advantage.
Two or more years of information technology and operations experience.
Excellent interpersonal skills.
Strong decision-making, problem solving skills, and organizational skills.
Excellent verbal and written communication skills with careful attention to:
Step-by-step documentation of the issue, root cause, and resolution steps.
Continual communication to management of trouble resolution steps and issue resolution progress.
Thorough follow-up and summary on closed issues.
Initiative to follow-through on issues; following an issue until completely resolved.
Ability to troubleshoot and lead technical calls.
Demonstrated ability to work independently.
Ability to manage multiple complex operational issues simultaneously.
Working knowledge of information systems concepts.
Ability to research and develop solutions
Education: Any Graduate
Industry: Advertising/PR/Event Management, Entertainment/Media

Skills Required