Job Description

About _VOIS India

In 2009, _VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

About _VOIS

_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.

Over 29,000 highly skilled individuals are dedicated to being Vodafone Group\'s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

Role Purpose

• Responsible for the administration of all assigned servers, and related IT infrastructure components
• Excellent knowledge of the implemented hardware and software components (Microsoft & third party operated by VCI)
• Skilled in server virtualisation technologies and Cloud technologies like Azure as mandate
• Professionally competent to develop his own expertise and share his knowledge within the team
• Working for international customers in cross-cultural teams
• Support complex issues working in an autonomous way, engaging other colleagues and/or other teams whenever needed
• Develop a network of contacts in all other teams/organizations
• Deep understanding/hands-on experience of Windows Server, Windows Clusters, Active Directory, Windows Security, Hardening, Troubleshooting
• Good knowledge on Infrastructure components, GPO, Citrix policies

Key Accountabilities:

Impact on the business

• Assure availability of the server farm according to the KPI targets defined by management
• Maintain the server environments which support Vodafone\'s key business applications like customer care, billing, e-commerce, SAP, consumer, enterprise and cloud solutions
• Provide best customer experience on server performance due to regular system reviews and pro-active performance and resilience improvements
• Maintain a best-in-class configuration of the alarming system to ensure effective problem resolution before customer identification
• Maintain service stability by the management of server components to minimise risk to services through active patching and firmware updates
• Implementation of Best Practices, Standards and Procedures across all managed environments

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Key Accountabilities:

Customers, supplier and third parties

Incident- & Problem Management

• Responsible for fulfilment of SLA parameters to assure service availability
• Perform trouble shooting and problem analysis leading to fault resolution. Identify root cause and provide customer feedback through appropriate channels
• Generate, test and implement sustainable solutions for problems
• Manage server vendors and partners to facilitate a swift and effective incident resolution
• Quality assurance of server vendors by reviewing component replacements

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Key Accountabilities:

Innovation and change

• Investigate server technical product problems and expedite resolution
• Review hardware and software infrastructure to ensure availability as appropriate for the Business Service Class. Identify and implement pro-active activities, maintain and improve service stability
• Automate procedures and scripts to reduce on-call duty time efforts as much as possible
• Evaluate security patches and bug fixes, drive required change and information flow
• Create and document operational standards and assure highest possible resilience through regular component configuration backups
• Determine and share standards

Key Accountabilities:

Service Requests & Change Management

• Evaluate the need for new releases and patches
• Install new releases and patches

Knowledge and experience

• Supporting operations of server platforms
• Support activities needed to run operations of server platforms
• Good understanding of ITIL and IT-Service Management
• Good understanding of SOX and security regulations

_VOIS Equal Opportunity Employer Commitment

_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees\' growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Vodafone