Job Description

Req ID#: 400967
Mumbai, India, IN
:
We are seeking a highly accomplished and results-oriented Engineering Director to lead our software development activities. This pivotal role will be instrumental in driving the development of scalable, high-performance, highly available, and secure software solutions that are critical to our global product strategy. The Engineering Director will provide strong technical leadership, foster a collaborative and high-performing team environment, and ensure our software development practices are efficient and cost-effective, optimizing the total cost of ownership. This leader will work closely with other engineering leaders and stakeholders across the organization to deliver world-class software.

Job Responsibilities

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Software Development Leadership


Lead and manage a globally visible software development team that ensures the delivery of high-quality software products and features Drive the technical vision and strategy for software development within your assigned scope, aligning with the global technology roadmap Champion and implement best practices in software development methodologies, coding standards, and testing strategies Oversee the full software development lifecycle, from requirements gathering and design to implementation, testing, and deployment Ensure all software development efforts prioritize scalability, performance, high availability, and security




Technical Leadership & Architecture Guidance


Provide strong technical guidance and mentorship to engineering teams, fostering technical excellence and innovation Collaborate with software architects and senior engineers to define and enforce sound architectural principles and patterns Ensure the development of robust and maintainable software systems Stay abreast of emerging technologies and trends in software development and evaluate their potential application within the organization




Team Management & Development


Build, mentor, and lead high-performing engineering teams, fostering a culture of collaboration, ownership, and continuous improvement Manage team performance, provide regular feedback, and support the professional development of team members Drive effective talent acquisition and retention strategies within your software development teams Promote a positive and inclusive work environment




Business Acumen & TCO Optimization


Understand the business implications of technical decisions and actively work to optimize the Total Cost of Ownership (TCO) for software development and deployment Identify opportunities for efficiency gains and cost reduction in the software development process Make informed decisions regarding technology choices, resource allocation, and development methodologies, considering their impact on overall cost-effectiveness




Cross-Team Collaboration


Collaborate effectively with other engineering teams, product management, and other stakeholders across different geographies to ensure alignment and successful delivery of integrated solutions Foster strong working relationships with global counterparts to share best practices and address dependencies Communicate effectively with both technical and non-technical audiences regarding project status, risks, and opportunities

Skills and Qualifications

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10+ years of experience in software engineering, with at least 5 years in managing teams Excellent conversational and written knowledge in English (C1 level minimum) Proven track record of successfully delivering scalable, high-performance, highly available, and secure software systems Strong technical background in software architecture, design patterns, and system integration. Expert in .NET, Java, AWS, Gitlab, Jira Strong experience in web application and RESTful APIs development in a SaaS environment Deep understanding of software development methodologies such as Agile, Scrum, etc. and best practices Previous experience working in a global, matrixed organization is a plus A Computer Science Degree, master's degree or similar higher certification is an advantage

About Us

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Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.





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