Job Description

Engineer - Vmware and Compute

This role has been designated as \xe2\x80\x98Hybrid\xe2\x80\x99 with an expectation that you will work on average 2-3 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today\xe2\x80\x99s complex world. Our culture thrives on finding new and better ways to accelerate what\xe2\x80\x99s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

:

HPE Services is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers\xe2\x80\x99 outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today\xe2\x80\x99s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what\xe2\x80\x99s next for you.

What you\xe2\x80\x99ll do:

Technical Skills VMWare:

Admin, Operate and Manage vSphere Datacenter.

Experience in ESXi and vCenter upgrades.

Experience in ESXi command line interface.

Experience in vCenter HA, DRS, and other cluster features.

Experience in Virtual Machine operations and configurations.

Experience in vSphere Performance Monitoring and Performance Chart.

Experience in vSphere Networking, Standard Switch, Distributed Switch (DVS).

Experience in vSphere Storage, iSCSI, FC, Software iSCSI, RDM configurations.

Experience in vSphere security and ESXi hardening.

Basic VMware PowerCLI knowledge and scripting experience.

Good understanding of VMware SRM and vSAN.

Basic understanding on DHCP, DNS and Active Directory.

Basic knowledge on Linux Operating Systems.

Basic knowledge on Physical Network and Storage technologies.

Technical Skill - Compute

Provide remote support for Compute infrastructure, OneView application throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards.

Broad technical knowledge on ISS solutions.

Technical knowledge and experience on server management software tools

Knowledge of remote deployment programs and monitoring processes and concepts.

Hands on experience on Administration of Compute or VMWare, Administration of IT Infra and Monitoring configuration

Responsible for e2e management and working across various function.

Close collaboration with L2 functions and enable quick resolution.

Good technical knowledge and domain expertise on compute products

Good analytical skills

Good communication and leadership skills

Key Responsibilities:

Resolve customer\xe2\x80\x99s issues via telephone, email, or remote sessions.

Identify and escalate issues in a timely manner to vendor according to process guidelines.

Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.

Collaborate with other technology teams in diagnosing and isolating the cause of complex issues.

Maintain quality on case documentation, SLA timeframes and operational metrics.

Performs within the Productivity Measure of the team (scorecard).

Handle Problem Management, Post Incident Reviews and RCA.

Non-Technical Skills:

Excellent written and verbal communication skills.

Commitment to deliver high quality product and solution support.

Must achieve excellent customer satisfaction.

Take ownership and work with high productivity and efficiency.

Support other team members and seek their advice to make decisions on complex issues.

What you need to bring:

Bachelor\xe2\x80\x99s degree in engineering (or Equivalent).

Minimum 5 years of relevant experience in Enterprise Managed Service environment for Tier 2 Engineer.

Certification on the latest track like VMware VCP, ITIL is an advantage.

Flexible to work in 24/7 support environment.

Minimum level should be INT if applying as part of Internal Job Posting.

Additional Skills: Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have \xe2\x80\x94 whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let\'s Stay Connected:

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Job: Services

Job Level: Specialist

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: .

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Hewlett Packard Enterprise