Job Description

Designation-: Site Support Engineer-Pune and Hosur/Chennai Experience-: 1 year to 4 years Qualification-: Graduate in Electronic/Electrical Service Execution-:

• Ensure timely execution of AMCs as per the timelines agreed with the customers
• Responsible for attending customer complaint, execution of spares & service order.
• Understand requirement under AMC/Service order and plan for consumable/ spare items in advance
• Raise material requirement shall be raised to back-office team for attending customer complaint, execution of AMC order
• Pre-planning and proper communication with customer to ensure site readiness at customer end prior to site visit.
• For each customer complaint – Issue management sheet shall be maintained with corrective, preventive action, and root cause analysis wherever applicable to avoid recurrence of same in future /other site
• Ensure timely submission and tracking of service report submission and sign off
• Co-ordination with different stakeholders like application support team for resolution of site issues.
• Weekly site progress report in measurable form shall be submitted to reporting manager.
• Responsible for installation and commissioning of various systems supplied at site as per project requirement.
• Liaising with sub-contractors, vendors to accomplish site requirement
• Time management, budget management, quality of work as per KRA goals.
• Coordinate with all major stakeholders to ensure smooth service and site activities.
• Guide and manage the site team for timely execution of onsite activities

• Maintain continuous communication with all customers.
• Share the Complaint acknowledgment with customers and maintain the service report.
• Communication with customer for understanding technical requirement, site issues
• Coordinate with the customer legal team for all necessary onsite formalities including gate pass.
• Follow up with customer for service report sign off
• Exhibit proactive communication attitude with the customers on various service aspects.
• Proactively understand the customer requirements and offer the solution during service visit.
• Establish and maintain high confidence of customers in Iasys brand by exhibiting professional and expert service competence.

• Participate in Process improvement interventions.
• Collaborate with the system engineering to ensue high technical quality assistance to the customers.
• Suggest product quality improvement measures basis on site experience