Job Description

We are hiring for one of the Service Based Organization that specializes into Infrastructure Services, Training, and Consulting. They Supply, Implement & Manage customer\'s infrastructure using experienced manpower and time tested delivery models. We are hiring for Direct and Permanent Position. Role : Engineer Tech Support Location : Bangalore Experience : 4 - 6 Years Work Mode : Work From Office Skills : Avaya CM, CMS, AES, AMS, SM,SMGR, SIP SBC, Recording solution. Mandatory Skill: Administration Experience on Avaya Aura Communication Manager, Session Manager, System Manager, AES, SBCE, AMS, AEP, CMS Should have good experience on Avaya Communication Manager, Session Manager, system Manager and SBC. Troubleshooting Voice quality issues (Static, Jitter, Robotic voice, Latency) over WAN using Sniffer and Network trace Phone or device registrations with Call Manager and SIP Server Session Border Controller administration and configuration -SBC In-depth knowledge on troubleshooting Avaya Call Center Solutions and SIP integration. In-depth knowledge on Gateway configurations, Networking, Linux & Windows OS. Recording solution knowledge, preferably Verint & Nice Basic SQL Database knowledge Session Manager/System Manager (SIP server) administration and routing configuration Troubleshooting experience on All Avaya products Work with OEM for escalated cases. Good Team player and provide periodical knowledge transfer to teams. Should have good verbal and written communication skills.

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