Job Description

Qualification - Any diploma and Degree in E&TC (Electronic and Telecommunication / Mechatronics) Job Responsibilities/

• Responsible for the customer application testing.
• Responsible for preparing the documents such as service cards, Dispatch indent etc.
• Responsible for carrying out all activities in Service and Repairs
• Responsible for carrying out repairs of the products received from customers
• Responsible for sending Repair quotations to customers
• Responsible for making invoices and shipping repaired products to customers
• Responsible for prepare the monthly reports about customer complaints and related data.
• Responsible for preparing weekly, monthly and quarterly service reports, repairs invoices details
• Responsible for following up for payment against service invoices to customers.
• Responsible for providing clients with technical support.
• Responsible for Contributing to sales presentations from Repairs Sales and targets
• Responsible for Keeping up with advancements in application engineering and new technologies.
• All the customer support and product repair activities.
• To handle customer calls and product complaints over email, telephone, visits and skype.
• To verify if the customer complaint is valid or invalid.
• To define the timelines for repairing the product and monitor the schedules.
• To help resolve any / all problems of the team members related with the repairing. To support and organize the resources.
• For product testing, repair product analysis rectified product testing.
• To co-ordinate with production, Engineering, sales department to solve the customer complaints.
• To ensure that all resources are following ISO procedures.
• For verification of departmental documentation including reports, jobs, service cards etc.
• Identify the training needs of subordinates and co-ordinate with HR for training.
• Prepares operating instructions and programs for equipment for Customers
• Analyzes alternative techniques and methods and recommends changes to equipment or procedures as needed.
• Establishes schedule of procedures and maintenance routines to ensure equipment operates efficiently.
• Shares technical information and training with other departments.
• Performs other related duties as assigned
• All other responsibilities given by Management as when required

* Job Types: Full-time, Regular / Permanent Salary: Up to 600,000.00 per year Benefits:

• Health insurance
• Leave encashment
• Provident Fund

Schedule:

• Day shift
• Fixed shift

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma (Required)

Experience:

• total work: 3 years (Required)

Work Location: One location Speak with the employer
+91 9762524704