Purpose of the Role:
Synertrex Support Engineer - this position desires the individual who can performs technical support activities related to Configuration, Commissioning, testing of Weir Synertrex IIOT Solution. Provide field support related to Hardware, Software & trouble shooting. Co-ordinate, Facilitate and Manage Requirements for Reporting Requirements within Weir Minerals operations. Performs effective classification and prioritization of unresolved MD helpdesk incidents and problems.
Roles and Key Responsibilities:
Manage testing and commissioning industrial control systems. Use of TwinCAT, field communication buses, control programs, development environments for programming, diagnostics and configuration.
Manage and solve node engine, gateway communication issues, system integration, debugging of node engine, Node engine development, basic node engine testing and development, Communication protocols. is desirable.
Create and maintain technical details, user manuals and technical documentation.
Support customization and optimization of configuration file (node file) for site specific requirements
Support constant development to improve robustness and capability of Synertrex platform
Technical support for field service technicians responsible for installation and maintenance of Synertrex systems
Support Implementation and integration of Synertrex applications in, but not limited to DCSs, PLC based control systems where includes configuration, and special customer requirements
Working with global team and DCOs on a day to day basis.
Compiling of SOPs for Synertrex.
Delivery of testing services to plan and execute software tests of all application components (functional and non-functional) to verify that the software satisfies specified Minerals Digital application requirements and to detect errors.
Modelling and development of test plans and procedures to optimise Quality of Data (QoD) outcomes.
Execution of Application test plans and procedures to optimise QoD outcomes.
Review, alignment and update of user and application support documentation
Support the development team with the new requirements and implementation process
Delivery of services in support of the administration and usage of Weir Minerals digital program.
Performs effective classification and prioritization of unresolved MD helpdesk incidents and problems.
Performs root cause analysis of unresolved incidents and problems, identifies the root cause and implements appropriate work around action for Synertrex Program reported issues.
Keeps relevant stakeholders informed of the status of reported issues, by producing reports/registers on defect/problem reporting.
Effective communication with other business units to ensure alignment and consistency Minerals Digital process documentation.
Education & Experience:
Degree / master's in, Electrical, E & C, Mechatronics or similar with 3-5 years of experience.
Technical Skills:
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