Job Description

YOUR MISSION

• Oversee the daily operations of our Intelligent Automation systems (such as UiPath, Celonis, PowerAutomate, ...) and ensure their reliable performance
• Monitor system integrity, performance, and functionality to detect and resolve issues proactively
• Investigate, diagnose and resolve technical issues reported by end-users
• Develop workarounds, temporary fixes, and permanent solutions to resolve system anomalies and bugs
• Collaborate with other teams to identify and prioritize system improvements or ensure timely bug resolution
• Conduct thorough testing and validation of software changes, ensuring high-quality deliverables
• Create and maintain technical documentation (such as PDD and SDD), user guides, troubleshooting procedures and other relevant materials
• Provide technical support and assistance to end-users regarding Intelligent Automation systems
• Develop automation solutions to reduce manual tasks including scripting, reporting and process improvement in direct cooperation with business users
• Conduct SIT with IT teams and UAT with business user and support hypercare

YOUR TALENT

• University or equivalent degree (B.S. or M.S.) in Computer Science, Business & Information Systems Engineering or related field
• Solid experience (2-3 years) in supporting or developing Intelligent Automation systems, such as Robotic Process Automation (RPA) or Low Code (PowerPlatform)
• Strong troubleshooting skills to identify, diagnose, and resolve complex technical issues
• Proficiency in programming languages (e.g., Python, Java, C#) and automation tools/frameworks (e.g. UiPath, PowerAutomate)
• Understanding of software development lifecycle (SDLC) and Agile methodologies
• Excellent communication skills, both verbal and written
• Strong problem-solving abilities and attention to detail
• Hands-on mindset, enthusiasm and drive to perform
• Good cross-cultural communication skills
• Capability to maintain schedules and standards in a fast-paced environment
• Service-oriented mindset
• Fluent in Business English

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.

Skills Required