Job Description

:

You Lead the Way. We've Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible -- and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Our Servicing Site Reliability Engineering team is seeking a driven, well-rounded computer science professional to join our growing team. In this role, you will work with a multi-functional team responsible for assessing production readiness for new applications, features, and infrastructure changes. You must be a self-starter! Eager to learn new technology trends, and partner with the business teams to ensure technology changes do not impact our customers. If you are an engineer with a passion for operating things and the desire to understand full stack (business down to infrastructure), and you embrace the instinct to code problems away, then this dynamic role is for you!

What will you do as a Site Reliability Engineer?

Software Engineering & Reliability

• Collaborate closely with development and business teams.
• Partner with extended site reliability teams and service assurance teams to address upstream and downstream events.
• Proficient at handling and resolving Incidents and Events.
• Drive Problem resolution and build user stories.
• Debug defects as well as develop dashboards using modern monitoring tools (e.g. Dynatrace, Splunk) to enable reduction in detection time.
• Effectively lead a bridge and escalate as part of a larger incident management process.
• Function as member of a DevOps Team following the agile practice to provide design inputs and operational standard methodologies.
• Provides monitoring of key application performance and capacity constraints to mitigate potential incidents before they impact the customer.
• Conduct data mining/analysis activities to provide meaningful insights to support issue identification, resolution, etc.
• Monitor and measure accuracy of inbound data feeds, data conditioning processes and work with Engineering leaders to identify and drive resolution of quality gaps.

Experience

Bachelor's Degree in computer science, computer science engineering or related technical experience. 4 to 5 years of dynamic experience in software engineering a plus.

Experience with identifying application/infrastructure risks and mitigation strategy and the ability to work with a team to ensure risks are mitigated.

Experience with debugging techniques for root cause analysis of issues.

ITIL working knowledge: Event, Incident, Release, Problem and Knowledge Management.

Experience in one or more of the following: programming languages, networking, Linux/Windows, mainframe, middleware, databases, cloud.

PEGA expereince a plus

Leadership Skills

Effectively communicate to business and leadership on restoration.

Demonstrate the ability to collaborate and contribute to established goals.

Influence team members with creative changes and improvements by challenging status quo and demonstrating risk taking.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.