Job Description

: When you join us at Thermo Fisher Scientific, you\'ll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world. Location/Division Specific Information Within our India LSG Team we are looking for an experienced and motivated Field Service Engineer, based in Lucknow region How you will make an impact: As Field Service representative in this position, you will be responsible for delivering and build service excellence over and above our customer expectations. What you will do: Represents our company in a positive, professional manner in all dealing with Thermo Fisher Scientific customers, both external and internal. Own and deliver service commitments and complete installations, calibrations, preventative maintenance, training or basic repairs. Responsible for providing services remote or at site within the agreed conditions sets the accurate priorities. Service reporting, documentation and creation of protocols to specification on internal and customer needs. Maintain high level of customer allegiance by building strong customer relationships and promoting on excellent customer experience. Partner with our commercial colleagues to deliver customer deals that can be implemented profitably and meet/exceed customer expectations Responsible for optimisation and accuracy of the provided tools and consignment stock. Help on continuous improvement through our Practical Process improvement business process How you will get here: Education Diploma or Degree in preferable in electronic or engineering. Experience 3-4 years of work experience in technical service Knowledge, Skills, Abilities Excellent interpersonal communication both written and oral in English and preferable second language Ability to work optimally with customers and colleagues in difficult and stressful situations Good verbal and written communications skills related to technical approaches, work performed, test results, and findings. Customer friendliness and a professional demeanor Must have strong electrical background for troubleshooting/repair, de- sign evaluation and problem solving abilities PC literacy including MS Office and Outlook. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain . As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued. Apply today! http://jobs.thermofisher.com Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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