Job Description

Our vision is to transform how the world uses information to enrich life for . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. JR39173 IT Engineer - Field Service (Evergreen) Responsibilities Front the Field Service shift operation by scheduling adequate shift staffing and ensure continuity by having effective passdown between shifts. Accountable for all system recovery in response to system monitoring, site walk or incident calls. Strict compliance to established documents, guidebooks or runbooks, and follow through with subject experts on the document revision to maintain relevant. Guide the team in technical related activities, such as preparation, setup, testing and continuous improvement. Apart from achieving the objective within the agreed timeline, the ability to prioritize and divide the tasks among the team by applying the individual talent to minimize complexity is the key essence to teamwork success. Inspire the team by keeping a high level of customer service and digital literacy to a wide range of customers. Willing to listen and maintains open communication to understand any request or feedback while follow through on satisfaction survey upon delivery. Participates in activities or sees opportunities to enhance own knowledge and skills. Willing to share knowledge gained and be mentor to members not within the same shift external . Always on the lookout for process improvement, motivates the team in collaboration effort with other team members to drive multiple wins. Be the master in housekeeping, ensure safety in workplace and discipline in inventory control. Participate in on-call 24/7 support rotations Requirements Bachelor\'s Degree in Engineering or other related technical fields or equivalent experience is preferred. 1-3 years of experience and able to support Helpdesk/Field services in a related environment. A good understanding of the Micron manufacturing environment is a definite advantage Proven ability to make sound decisions and able to work independently or as a team in handling multiple tasks Self-motivated and able to motivate others toward achieving the department set goals Willing to share knowledge and a good communicator in training peers and customers Knowledge in software development will be an added advantage.

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