Job Description

Job Title: Enabling Areas - SAP SD - Information Technology

Job requisition ID :: 11940

Date: Jul 8, 2022

Location: Bengaluru

Designation: Deputy Manager

Entity:

Manager SAP Sales and Distribution and/or Customer Service Module (SD/CS) DEPARTMENT: Information Technology Support -India JOB TITLE: Deputy Manager JOB SUMMARY: Position is internal IT for managing SAP solution and allied practice management systems Responsible for CS-SD SAP module & SAP India taxation. Rollout Projects, Level 2 & Level 3 Support, Change request handling & data migration of new project. JOB RELATIONSHIPS:

• Position reports to: Head- Enterprise Applications
• Workers supervised: SAP SD Service Agents / consultant

DUTIES AND RESPONSIBILITIES:

• Will be required to work for SAP rollout projects & for providing Level one & Level 2 support for his/her module.
• Act as an internal consultant during SAP rollout projects work closely with end users, power users & implementation team for configuring, testing Deloitte specific process & managing data migrations for his/her module.
• Complete Application Management for his/her module at site/off site where deputed
• Analyse of symptoms, define the problem and provide the solution
• Continuous interaction with the internal and external partners during the entire solution lifecycle to achieve continuous improvements of solutions and problem management based on an agreed process.
• Deliver Solutions according to SLA & OLAs.
• Conduct end user trainings and Internal know how transfer.
• Coordinate with other consultants across module and with global team i.e. Level 3 team.
• Coordinate with SAP i.e. Level 4
• Handle SD/CS module data migration & verfications
• Provide functional inputs and logic to the Developer Team for ABAP Programs.
• Test ABAP programs from a functional perspective.
• Update Documents on Changes done duirng configuration/Development.
• Assist Accounts Team in reconciliation as and when the need arises.
• Responsible for Generating service reports

POSITION REQUIREMENTS:
Education/Experience:

• Total 8 years relevant experience in IT with 5 years of relevant ERP experience, in which 2-3 years of experience in SAP Implementation, Merger & Acquisition, Carve outs. Data migration should be able to reconcile SAP data. Person should be well versed with SAP production support process, good understanding of end user experiences & expectations
• Strong knowledge in India taxation & SAP CIN version. Service tax, VAT, GST
• Knowledge of MM-CS integration
• Have worked as Consultant in at least 2-3 full life cycles or SAP rollout projects working on CS / SD module or in SAP support projects.
• Have worked in SAP Application Management
• Engineer /MBA/
• Certification in SAP in CS or SD is preferred

Knowledge:

• Familiarity with ITIL processes will be an added advantage
• Expert in MS Office XP, Outlook 2003 & related applications..
• Good accounting skills.

Key Competencies:

• Candidates must have customer service, accurate and logical problem solving and communication skills, and the ability to work in a team environment
• Keenly aligned towards customer focus
• Good in documentation, an organized individual with excellent verbal and written abilities
• Excellent interpersonal skills
• Aptitude towards system/business analysis
• Ability to manage staff across a multi-location environment

• Reliable and cooperative team player; displays consideration and respect for others

• Displays tact, patience and the ability to handle stressful situations

• Demonstrates competence and character that inspires trust
• Independently and proactively communicates issues, priorities and objectives

• Ability to anticipate, identify and solve critical problems
• Ability to develop and articulate technical concepts for general use

• Self motivated, self managed and proactive