Job Description

Company Description We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our integrated ecosystem of leading brands, personalized services and expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. \'Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities. Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.\' We are Accor Our leadership is bold. Our agility thrives on open innovation and we embrace the new, whether it\'s diversity, trends, challenges. As change accelerates, we continually hone our vision of hospitality reinvented, developing how we use spaces and share with the world. We are a forward-thinking partner that delivers on steadfast commitment thanks to the most diversified & best performing integrated hospitality ecosystem. Our industry-defining tools catalyze stable growth, driving performance and value. Our global scope and specialist expertise empower those we work with. Accor hospitality is fundamentally about people and our success relies on our Heartists to deliver the best service, welcome and care for our guests. With people at heart, our world expands. Our culture nurtures empowerment and welcomes everyone with openness. We are 100% committed to sustainability, with people at the heart of what we do. As such, we strive to make a meaningful impact by unlocking lifestyle experiences and shaping the hospitality of tomorrow - together, with all our stakeholders: Heartists , owners, partners, guests and communities. Administration Ensure that your F & B team delivers quality, at all points of sale in the hotel. Effective leadership of all department staffs. Motivate & create a Team spirit in your department. Ensure that your profitability in your department is consistent. Ensure that there is compliance with work legislation in Food & Beverage Department. Preparation of F & B daily report and monthly reports, commenting on key performance indicators. Ensure there is management support and presence visible on restaurants, bar & kitchen during key times throughout the day. Have an excellent knowledge of the services offered by the hotel. Optimize earnings (number of covers & average price) for your points of Sale. Establish the pricing policy. Analyze customer feedback and implement any corrective actions with the agreement of management. Customer Service Take initiative to ensure that interactions with our customers (internal or external) are positive & productive. Treat customers and colleagues from all cultural groups with respect, sensitivity & transparency. Take every opportunity to be a \'Sales Person\' by active selling of special promotions & facilities available within the hotel. Attend to major operational problems& needs promptly including customer complaints, enquires & requests. Practice Positive Problem solving in all aspects of customer service. Maintain staff focus on \'The Customer\'s need\', individualizing & personalizing service where possible, encourage staff to use initiative. Encourage customer feedback regarding product & services in the hotel. Listen to & take action on this feedback. Financial Establish in conjunction with the Food & Beverage financial performance targets for revenue & expenditure & market share & ensures that department achieves these targets. Develop working plans to meet targets; compare actual achievements against targets periodically; take necessary corrective if not on target. Ensure all billing is accurate & correct money is collected. Participate in the management of all purchase of stocks of Food & drinks. Take part in preparing annual budgets for your department, analyze the results & implement any corrective as required. Monitor & approve the menus, purchasing & the updating of technical documents. Check & analyze all management reports that have been complied in connection with turnover, average cover price, ratios, business forecasted business Staff schedules Be Pro-active in controlling costs being fully aware of forecasted business & targeted profitability whilst maintaining standards. Operational Suggest any improvements that could be made to improve existing systems & procedures. Follow Policies & Procedures outlined in the departmental Service Standards procedures & policies. Ensure that all equipment is working correctly & all employees are trained to work safety with it. Personnel Establish on - going On Job Training Programs within the department Induct new staff into the team, department & hotel in the first week of their employment following guidelines. Ensures that all staff under control carries out their duties. Openly communicate with Staff ensuring regular briefings occur & all relevant information is passed on. Ensure that strategies & practices are in place to facilitate the efficient & effective staffing of department to achieve financial & service quality targets. Create a team that works together with trust & takes responsibility to meet the goals of the department/Hotel. Develop & Implement with Team leaders, Strategies to minimize staff turn over. Appraise staff performance utilizing the Accor performance review system; ensure frontline performance reviews are conducted for probationary & annual reviews; correct performance issues & counsel as required. Achieve effective communication by briefing & debriefing staff, holding regular departmental meetings & actively encouraging transparent communication with other department within the hotel. Recruit Staff that are technically skilled or have potential to be through training & have a natural inclination towards customers focused service. Other Duties Take responsibility to ensure all required tasks are completed accurately & within given time frames. Participate in Scheduled training *& development programs provided by the hotel to improve self & department standards & attend departmental meetings as required. Treat customers & colleagues from all cultural groups with respect & sensitivity. Ensure hotel, Customer & Staff information or transactions are kept confidential during or after employment with the company. Any other reasonable request within your range of competence as required by your Resident Manager. Ensure neat, clean & functionally operating outlets are presented at all times. Treat complaints of harassment & discrimination promptly & confidentially. Occupational Health & Safety To ensure that all employees have a complete understanding of and adhere to the hotel\'s policy relating to fire, hygiene, health and safety Qualifications Hotel Management Degree or relevant degree Additional certification(s) in Food & Beverage will be an advantage Good reading, writing and oral proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage Minimum 2-4 years of relevant experience in a similar capacity Additional Information Additional Information Good communication and customer contact skills Service oriented with an eye for details Ability to work effectively and contribute in a team Self-motivated and energetic Must be well-presented and professionally groomed at all times

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