Employee
Job Description
JOB DESCRIPTION POSITION Senior Manager - Business Retention DESIGNATION Senior Manager POSITION GRADE L4 DEPARTMENT BRE SUB DEPARTMENT Surrender and Retention REPORTING POSITION L7 OBJECTIVE OF THE ROLE To support ongoing projects & participate in processes to improve quality of retention as well as customer engagement/experience KEY RESPONSIBILITIES Weightage . Improving existing processes relating to retention . Enhancing customer engagement (Design + execute educational campaigns + Explore new mediums of communication) . Understanding existing processes and drive improvements to enhance customer experience . Interacting with multiple stakeholders to drive execution of projects pertaining to AUM preservation . Maintaining various databases / creating dashboards to inform senior management about the impact of the initiatives taken by the team 20% 20% 20% 30% 10% TOTAL 100% INTERACTIONS Internal Relations: Other department and internal team members External Relations: Customers REQUIRED QUALIFICATION AND SKILLS Educational Qualifications: Post Graduate MBA (preferable) Work Experience: 5 years Certifications: Other skill set: . Proficiency in MS Office and Quality tools (Six Sigma) . Analytical & communication skills . Self-motivated and ability to drive change by executing & monitoring processes
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Job Detail
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Job IdJD3144134
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear