Job Description

Group Company: Designation: Relationship Manager - Web Sales (700421) Position description: Job Purpose: To assist customers on their requirement and to provide best suitable solution. Need to generate business opportunity for upselling and cross selling the products by building positive relationship with customers. Key Responsibilities Responsibilities .To create and enforce plans that will help meet the needs of customers .To maintain good relationships with customers so that the business can maximize the value of those relationships .To understand the requirements and needs of customers and identify ways to address those needs .To achieved monthly target consistently .Ability to work well with others and being a strong team player .Must be self-motivated, flexible and able to manage several jobs at one time .Problem-solving attitude Specific Authorities( Financial & Non Financial): NA Key Performance Indicators: .Completing of goal sheet targets in defined period along with adherence of quality parameters - 100% .No of policies Target achievement - 100% .Premium target achievement -100% .Quality process adherence - 100% Job Requirements: Qualifications: Graduate/HSC Experience: 1 to 3 years\' experience in online sales & insurance Functional Competencies Product knowledge & Customer Communication Understanding of all internal processes Process and system knowledge Communication skills Behavioral Competencies .Customer centricity .Execution Excellence .Collaboration Key Interactions Internal : Nature or purpose of interaction Quality Team: To take continuous feedback from quality on areas of improvement Web operation team: Coordination for customer servicing request External: Nature or purpose of interaction Customers: To assist customers on requirement and provide best suitable solutions Campaign manager: To share customer testimonials for improving lead quality Additional Responsibilities: Reporting Team Reporting Designation: Team Lead - Web Sales (700418) Reporting Department: Web Sales (000610)

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