Handle customer queries and concerns through email with professionalism and accuracy.
Maintain high-quality responses adhering to service level agreements (SLAs).
Work collaboratively with internal teams to resolve issues efficiently.
Maintain documentation and records of communication.
Ensure timely and grammatically correct responses.
Eligibility Criteria:
Graduate in any field / 3-year diploma after 12th.
Fresher or experienced candidates from call centre, telecom, or banking backgrounds.
Required Skills:
Excellent
written communication skills
in English
Proficient in
Hindi & English (Verbal)
Strong
email writing
and formatting ability
Typing speed:
25-30 WPM
, with
85% accuracy
Attention to detail and ability to multitask
Basic computer literacy
Job Type: Full-time
Pay: ₹10,000.00 - ₹16,500.00 per month
Benefits:
Provident Fund
Schedule:
Day shift
Rotational shift
Supplemental Pay:
Performance bonus
Education:
Secondary(10th Pass) (Required)
Experience:
Excellent written communication skills in English: 1 year (Required)
Typing speed 25,30 words per minute: 1 year (Required)
Accuracy of at least 85%: 1 year (Required)
Email writing and formatting proficiency: 1 year (Required)
Basic computer knowledge and data entry skills: 1 year (Required)
Proficiency in Hindi & English (Verbal communication): 1 year (Required)
BPO, call center, telecom, or banking domain: 1 year (Required)
Ability to work in rotational shifts: 1 year (Required)
handle customer queries via email: 1 year (Required)
Customer service orientation: 1 year (Required)
Attention to detail and accuracy in documentation: 1 year (Required)
Language:
English, Hindi (Required)
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.