Email Support Executive (back Office)

Year    Panchkula, HR, IN, India

Job Description

Key Responsibilities:



Handle customer queries and concerns through email with professionalism and accuracy. Maintain high-quality responses adhering to service level agreements (SLAs). Work collaboratively with internal teams to resolve issues efficiently. Maintain documentation and records of communication. Ensure timely and grammatically correct responses.

Eligibility Criteria:



Graduate in any field / 3-year diploma after 12th. Fresher or experienced candidates from call centre, telecom, or banking backgrounds.

Required Skills:



Excellent

written communication skills

in English Proficient in

Hindi & English (Verbal)

Strong

email writing

and formatting ability Typing speed:

25-30 WPM

, with

85% accuracy

Attention to detail and ability to multitask Basic computer literacy
Job Type: Full-time

Pay: ₹10,000.00 - ₹16,500.00 per month

Benefits:

Provident Fund
Schedule:

Day shift Rotational shift
Supplemental Pay:

Performance bonus
Education:

Secondary(10th Pass) (Required)
Experience:

Excellent written communication skills in English: 1 year (Required) Typing speed 25,30 words per minute: 1 year (Required) Accuracy of at least 85%: 1 year (Required) Email writing and formatting proficiency: 1 year (Required) Basic computer knowledge and data entry skills: 1 year (Required) Proficiency in Hindi & English (Verbal communication): 1 year (Required) BPO, call center, telecom, or banking domain: 1 year (Required) Ability to work in rotational shifts: 1 year (Required) handle customer queries via email: 1 year (Required) Customer service orientation: 1 year (Required) Attention to detail and accuracy in documentation: 1 year (Required)
Language:

English, Hindi (Required)
Work Location: In person

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Job Detail

  • Job Id
    JD3655838
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Panchkula, HR, IN, India
  • Education
    Not mentioned
  • Experience
    Year