Job Description

Handling queries, requests & complaints on mail and other forms of official communication Managing Customer Retention of high-ticket size cases Handling escalation of high-ticket size customer Increasing customer satisfaction through proactive and actionable resolutions to questions, concerns or challenges Ensuring management and resolution of all customer enquiries within agreed timescales Regular follow-up with branch ops and branch managers for closure Ensure timely reverts on Customer care email ID query & complaints. Analysis of statistics and compilation of Monthly/Quarterly reports/MIS Skill Set Handling a team size of 1-2 member (executive level) and managing daily MIS for the their KRAs
Required Skills and Qualifications:

Graduate and above Excellent Verbal & Written communication and analytical skills Ability to articulate and present to cross-functional teams, stakeholders, and executives Should have eye for detail and work under tight timelines Agility and patience to multitask Prior experience in handling customer queries on multiple support channels - telephone, chat, email and in - person Excellent customer service skills, including maintaining focus on customer issues Decision making and conflict management skills Computer literacy Microsoft Word skill set
Job Types: Full-time, Permanent

Pay: From ?350,000.00 per year

Work Location: In person