Job Description

WELCOME TO OLX

At OLX, we work together to build a more sustainable world through trade.

We make it safe, smart, and convenient to buy and sell cars, find housing, get jobs, buy and sell household goods, and more. Our colleagues around the world help to serve millions of people around the world every month, through its well-loved consumer brands including OLX, Otomoto, and Property24.

Join OLX and see how far you can go.

We are looking for Email Executive for Gurgaon location #LI-Hybrid. \

What you\'ll do:

• Replying to e-mail queries, requests, concerns, and Google Play Store reviews on behalf of OLX
• Call customer as per the process as and when required
• Ensuring quality responses to all queries and complaints; maintaining and adhering to quality standards as per laid down SOPs
• Acknowledging and resolving customer complaints on priority
• Following first time right approach in providing accurate resolution and reducing re-open cases
• Maintaining the first response time within defined SLAs for Email and Social Media tickets
• Ensuring customer satisfaction on responses and limiting dissatisfaction
• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Communicating and coordinating with colleagues, as necessary
• Knowing OLX products inside and out so that you can answer questions
• To manage social media (Facebook, Twitter, Instagram) and App queries as per the SLAs
• To manage all daily tasks and duties related to the process with strict compliance to guidelines
• Be flexible as per the business requirement subject to overtime during offs, festivals and 24/7 shifts

Who we are looking for:

• Graduation/bachelor\'s degree is required
• Excellent written and verbal skills
• Strong customer service skills and a demonstrated ability to take initiative and be professionally persistent
• Working knowledge of CRM tools would be an added advantage
• Must possess ability to navigate multiple systems at once and multi-task
• A minimum one-year experience in Customer Support Profile required with proficiency in written as well as verbal communication
• Must be Customer centric
• Extreme dedication, sincerity, and willingness to go the extra mile
• Good knowledge of basic computer skills
• Desire to work in a fast-paced, challenging environment
• Experience with e-commerce, retail, advertising, or media would be an advantage

What we will give you:

• Contribute to the global OLX Group success
• Excellent growth opportunities
• Work with an international team of top engineers learning from one another

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We are turning Diversity & Inclusion into our superpower and competitive advantage.

If you are as excited as us about this position and our company, we hope you join us! If you\'d like to learn more about the OLX Group take a look at the other parts of our website. And remember, we are equal opportunities employers.

Why join OLX?

At OLX, we invest in ourselves and each other to reach our full potential. We avoid bureaucracy and empower our teams to innovate; with opportunities, training, and leadership behaviors a key focus for all. Our commitment to inclusion ensures we listen to a diverse range of voices when making decisions. And, we combine the spirit and agility of a startup with our global scale and the backing of Prosus, one of the largest consumer internet groups in the world.

Diversity, Equity and Inclusion at OLX

At OLX, we are committed to creating a diverse, inclusive, and authentic workplace. We strongly encourage people of all races, ethnicities, disabilities, ages, gender identities or expressions, sexual orientations, religions, backgrounds, and experiences to apply.

If you are excited about this role, and your past experiences do not align perfectly with every criteria asked for in the job description, we would still like you to apply. You may be just the right candidate for this or other opportunities across the business, and we\'d like to hear from you.

OLX (OLX consists of OLX Global B.V. and its affiliated companies) will handle your personal data with care and will process your personal data to assess your fit for the position you are applying for. You can give your consent (optional) to allow us to store your data for up to 12 months after the application process. So that in case you are not fit for the role at stake we can consider you for other suitable roles.

Please refer to our to find out more about how your application data will be processed.

OLX Group