Job Description

- Great OpportunityOur client is the fastest growing next-generation providerof IT, BPO and consulting services. Our focus lies on taking a leadership position in helping our clients attain customer intimacy as their competitive advantage. Our digital offerings have helped our clients achieve operational excellence and customer delight by - Powering Man Machine Collaboration.- We are nowon a journey of metamorphosing the experiences of our customer's customers by leveraging our industry-leading delivery and execution model, built around the strategy- - AUTOMATEEVERYTHINGTM, CLOUDIFY EVERYTHINGTM, TRANSFORM CUSTOMER EXPERIENCESTM.- We serve customers in Banking, Financial Services, Capital Markets, Healthcare, Insurance, Manufacturing, Retail, Education, Telecom, Hi-Tech & Professional Services (Tax, Audit, Accounting and Legal), Travel, Transportation and Logistics. We deliver highly evolved services in Rapid Application prototyping, development and deployment; Build, Migrate and Run Cloud solutions; Automation-based Application support; Enterprise Solutions for digitizing the back-office; Customer Experience Transformation; Business Intelligence & Analytics; Digital Assurance (Testing); Infrastructure Management Services; and Business Process Services.The JobYour Responsibilities will include:- Establish a strong demeanor when dealing with customers- Respond quickly to customer queries- Communicate with consumers via email- Recognize and handle customer complaints- Maintain a log of all customer interactions, transactions, comments, and complaints.Ideal Candidate : Skills Required :- Freshers with strong customer focus.- Basic knowledge of computers- MS Office- Self-motivated and a good team player- Should be flexible for Rotational day shifts.- Flexible to work in any shifts round the clock /6 days.- Any customer service experience/ BPO experience.- 0 to 2 Years of experience in Outbound and Inbound calls with excellent communication. - Freshers with excellent communication can also be considered. - Candidate should be strong in communication (should have good Grammar, sentence construction and pronunciation)- Preferably Immediate joiners. - Transport: Drop will be provided for late evening logoutsScope : Email handling in English language only, Typing speed 35 WPM with 90% accuracy.Soft Skill : Good written communication skills in English (ref:updazz.com)