Job Description

Title: Customer Care specialist Position Summary Customer care specialists are responsible for handling emails or chats from customers and Call back regarding a variety of requests around product and services. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied. Specialists require in-depth knowledge of the products or services being rendered, great communication skills and customer handling skills. The ability understand customer requirement is also essential. Demonstrated success in customer service is required. Duties and Responsibilities

Answers inquiries by clarifying desired information; researching, locating, and providing information.

Determines requirements by working with customers

. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

Fulfils requests by clarifying desired information, ensuring highest standards at all times. Education Requirements Graduates/Under Graduates (Result Awaited / Final Year) Experience Requirements Freshers or Experience of 6 months+ in any BPO, chat/email preferred but not mandatory. Skills and Abilities

Good written Communication and Typing Proficiency.

Ability to speak and understand English and Hindi. Ability to write, read and speak English to suit business need. Basic Telephone Etiquettes.

Decision Making, numerical ability & logical reasoning.

Customer Focus and Being Attentive.

Interview Rounds

RMG Screening

VETI Language Assessment 5.0 and +

Typing 25 WPM and 90% Accuracy

Operations Round (Competency Based Interview).

Written or passage Test Topic should not be related to the client and should cover agenda which is generic in nature like Movie, Billing issue, Sports, Hobbies, Social issues etc..

Client Round

For More Details Noida, Delhi only these location candidates can connect only on WhatsApp 9321389651

Expertia AI Technologies