Email And Chat Process Fresher
Year Kolkata, West Bengal, India
Job Description
OB DESCRIPTION
- To achieve desired customer delight by ensuring satisfactory response to customer interaction.
- Manage Customer Interactions through chat Inbound voice and data contact.
- Ability to handle unresolved queries of customers.
- Update the existing database with changes and status of each
- Customer query/resolution.
- To ensure satisfactory resolution of various issues
- To interface with respective work center for resolution of complaints.
- Manage resolution of billing queries/ Issues.
- Be adequately trained and updated on any changes that take place from time to time.
- Managing service delivery to customers to ensure high customer satisfaction levels
- and customer retention.
- Strong typing and oral communication skills
- Listening and Memory Retention skills
- Problem Solving skills
- Flexibility to work in varied shifts within a day shift environment; including weekend holiday work schedules.
- Qualification: Under Graduate / Graduate
- Experience: 6 month experience in Non voice or Voice process
- The incumbent should be in the age group of 19-36 years.
For More Details Mumbai, Kolkata, Gurgaon only these location candidates can connect on WhatsApp 9321389651
Role:
Industry Type:
Department: ,
Employment Type: Full Time, Permanent
Role Category: Non Voice/ voice
Education
UG: Diploma in Any Specialization, Any Graduate
Expertia AI Technologies
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD3095988
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Rs.250000 per year
-
Employment StatusPermanent
-
Job LocationKolkata, West Bengal, India
-
EducationNot mentioned
-
ExperienceYear