Job Description

Company Description

Experian unlocks the power of data to create opportunities for consumers, businesses and society. We gather, analyze and process data in ways others can't. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we've helped consumers and clients prosper, and economies and communities flourish - and we're not done. Our 17,800 people in 45 countries believe the possibilities for you, and our world, are growing. We're investing in new technologies, talented people and innovation so we can help create a better tomorrow.



Position Summary

This person's primary responsibility will be to support the hosting of e-commerce applications primarily running on Citrix Netscalers (Load Balancing), Apache Web Servers, and JBoss application servers with servers located in US, EMEA, and APAC. This support includes new integrations, troubleshooting support, performing system upgrades, performing security remediations, and other miscellaneous administration tasks.

The EC Operations engineer will work closely with many SMEs throughout the organization including network teams, security teams, firewall team, Unix team, and application teams.

The engineer will also work closely with the Experian Global Operations Center and change management teams for changes, problems, incidents, escalations, etc.

Responsibilities

EC Operations Engineer would be responsible for the support of existing e-commerce hosting as well as new integrations. This includes:

Provide Global Incident Support (US/EMEA/APAC) 24 x 7 (Approximately 800+ Unix/Linux servers globally.).

Participate in incident, RCA, CAB, TIR meetings as required.

Provide Apache support for installation and configuration of instances, proxies, rules, modules, recompiles, upgrades of Apache version, startup, general troubleshooting, other miscellaneous updates, etc.

Provide JBoss support for installation and configuration of instances, JBoss version upgrades, tuning, startup, deployments, and other miscellaneous updates to configuration.

Provide Citrix Netscaler support for VIP creation, services, policies, load balancing, and general troubleshooting.

Provide general e-commerce troubleshooting of all web apps that traverse through EC manage infrastructure. This requires good knowledge and experience with browser debug (developer tools), network, firewall, reading logs, monitoring tools (Splunk/Dynatrace), etc.

Support / remediate all SSL protocol and cipher updates on EC infrastructure as required

Remediate all security related vulnerabilities of EC estate resulting from pen testing.

Support E-Commerce related server patching by coordinating with app teams and server teams.

Qualifications

Experience and Education Required

Mid to Senior level experience with JBoss EAP 6.x/7.x. This includes new builds, configuration changes, upgrades, JDKs, deployments, tuning, security remediations, etc

Mid to Senior level experience working with Apache 2.x.x. This includes new builds, configuration changes to existing proxies, upgrades, tuning, and security remediations.

Experience working with load balancing and policies. Citrix Netscaler skills would be preferred.

Good experience and familiarity troubleshooting e-commerce applications (browser debug, log analysis (local log or Splunk), APM monitoring tools (Dynatrace), network, firewalls, etc.

Good knowledge and experience working with SSL certs, protocols, and ciphers.

Strong experience working in Unix/Linux.

Scripting skills preferred (shell/Perl/Python)

The position will require being in an on-call rotation to support incidents.

Familiarity/knowledge with SSO (Single Sign-On) applications. Experience in this area would be a big plus, preferably Okta.

Skills Required

Specific skills required include:

Proven editorial skills. Outstanding command of the English (or primary customer) language.

Strong communication as the role includes working with business and clients of Experian.

Ability to innovate and drive automation

Ability to work independently and manage workload with minimal supervision

Ability to quickly adapt and learn new technologies

Ability to manage multiple competing priorities, and work effectively in a fast-paced, collaborative environment.

Incredible people skills.

A willingness to embrace change and to adapt strategies on the fly.

Needs to be continually learning the latest platforms, technology tools and marketing solutions through partnerships.