Job Description

Job Title: Editorial Engagement Support Assistant
Location: Pune
About Springer Nature
Springer Nature is one of the leading publishers of research in the world. We publish the largest number of journals and books and are a pioneer in open research. Through our leading brands, trusted for more than 180 years, we provide technology-enabled products, platforms and services that help researchers to uncover new ideas and share their discoveries, health professionals to stay at the forefront of medical science, and educators to advance learning. We are proud to be part of progress, working together with the communities we serve to share knowledge and bring greater understanding to the world. For more information, please visit and follow @SpringerNature
About the Role
Springer Nature works with thousands of external and internal academic editors to run our journals and collections. We also work with hundreds of thousands of peer reviewers to ensure manuscripts are assessed for publication in a timely and appropriate manner. The Editorial Engagement Support Assistant (EESA) is responsible for providing an exceptional level of support to these editors and reviewers. Focusing on a specific portfolio of journals, the EES ensures that editors and reviewers can perform their role to the required standards. Acting as a data steward for editor and reviewer information across the company, the EESA works with Journal Owners to ensure that information stored in enterprise-level systems and databases complies with agreed data standards. A customer-service expert, the EESA also acts as the first point of contact for editors and reviewers, ensuring that they receive the best possible experience when joining the editorial boards of our journals, and supporting them all the way through their lifecycle working with Springer Nature.
Role Responsibilities
1. Data governance: Ensuring data standards are implemented and maintained for all information related to editors and reviewers in Springer Nature systems and databases. Responsibilities include:
? Working with Journal Owners, Global Publishing Operations (GPO) and the wider Editorial Engagement team to keep journal editor listings accurate and up to date in all relevant systems.
? Applying data standards defined by the Data Management Team to all additions, updates and removals from Editor Data System (EDS) and other relevant systems
? Collaborating with Journal Owners to jointly agree that records are correct, complete and compliant with data standards
? Publishing journal board pages and confirming that records appear correctly on our websites
? Ensuring updates/changes are made to EDS and other systems to agreed TATs
? Acting as an advocate for data standards and quality across the Research Publishing department
2. New editor and reviewer experience: Supporting editors and reviewers through the onboarding process so that they are fully-equipped to perform their roles. Responsibilities include:
? Verifying the integrity of editor and reviewer candidates. Where candidates are not suitable, working with the Research Integrity Team and Journal Owners to resolve the situation
? Managing the editor and reviewer invitation process
? Creating editor and reviewer contracts, working with the external academics to ensure they understand their roles and Springer Nature's expectations
? Ensuring new editors and reviewers have access to all relevant systems
? Ensuring data for new editors and reviewers is stored/managed in line with agreed data standards.
? Working together with other administrative teams - e.g. GPO and the SNAPP support team - to support frictionless access to all relevant systems
? Serving as test users for new systems and workflows related to editor and reviewer data
? Handling editor payment requests
3. Customer Service: Processing requests from internal/external editors and reviewers via the editor support inbox, and information updates submitted via the EBM Administration request form. Responsibilities include:
? Acting as the primary point of contact for internal and external editors and reviewers.
? Providing a timely and efficient editor on- and offboarding process,
? Owning all requests assigned to them, following through to completion: keeping Journal Owners, editors and reviewers up-to-date on progress
? Troubleshooting systems and technical issues
? Executing Article Processing Charge (APC) Token requests and updating relevant databases/systems
? Providing EBM certificates
4. Editor re-engagement: Supporting the Editorial Engagement Support Specialists with the re-engagement process and analysis of related data. Responsibilities include:
? Supporting editor re-engagement related mailings and requests
? Analysing and reporting on the related editor engagement survey
Key Relationships
? Supporting the Editor Resourcing, Reviewer Engagement, Editor Engagement and Publishing teams to provide an excellent editor and reviewer onboarding process
? Collaborating with GPO/SNAPP support to solve editor access issues
? Collaborating with SN Customer Service teams to ensure timely processing of all assigned tasks
? Working closely with the OR support team to solve APC token issues
? Collaborating with Journal Owners
? Collaborating with EDS development teams
? Collaborating with data product teams relating to operational systems
Experience, Skills & Qualifications
Experience: 1+ years
? Experience of STM journal publishing, with an understanding of peer review and the role of Editorial Boards
? Well versed with publishing workflow/systems/processes
? Experience of communication with external editors/reviewers and internal stakeholders across multiple time zones
? Customer service experience; customer focused mindset
? Experience with content management and journal (meta)databases
Skills
? Strong organisational skills, with attention to detail
? Has a customer-focused mindset
? Excellent interpersonal and communication skills
? Relationship building/teamwork
? Ownership and ability to see tasks through to completion, working to deadlines
? Comfortable with some ambiguity; happy to suggest process and system improvements
? Actively involved in achieving team objectives. Works cooperatively and flexibly with other members of the team
? Ability to research accurately (e.g. to find out background information about an individual to propose if records in two systems that look similar might be the same person)
? A high level of computer literacy - understands common software (e.g. Microsoft Office suite) and gains new software skills quickly
Qualifications
Educated to degree level or equivalent
At Springer Nature, our mission is to be part of progress - and that begins with inclusion: of people, perspectives, and ideas. We believe that diverse perspectives drive progress, and we are committed to creating an environment where people and ideas can flourish. If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodations. Find out more about our DEI work here
For more information about career opportunities in Springer Nature please visit
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Job Posting End Date: 27-01-2026

Skills Required