Job Description

About Springer Nature Group

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities - enabling them to improve outcomes, make progress, and benefit the generations that follow. Visit and follow @SpringerNature / @SpringerNatureGroup

Job Title: Editorial Engagement Support Assistant

Location: Pune

About Springer Nature Group

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities - enabling them to improve outcomes, make progress, and benefit the generations that follow.

About the Brand

Springer Nature Technology and Publishing Solutions is the technology and publishing solutions arm of the Springer Nature Group. We leverage our insight in the publishing domain and acquire, produce and deliver content across media and markets using our Technology and Publishing Solutions. With a focus on technology driven solutions and deep insight in the publishing domain, Springer Nature Technology and Publishing Solutions offers a range of services that help our Group brand acquire, produce and deliver content in the most efficient ways possible. We are driven by over 1000 professionals in Technology, Research & Analysis and Marketing shared services.

About the Role

We are seeking a motivated and detail-oriented Editorial Engagement Specialist to join our team for the launch of a new open access journal. The successful candidate will play a pivotal role in building and maintaining relationships with authors, reviewers, and the broader academic community. This position offers an exciting opportunity to be at the forefront of a dynamic open access publication.

Roles Responsibilities:

1. New Editorial Board Members (EBMs) experience: Supporting EBMs through the onboarding process so that they are fully-equipped to perform their roles. Responsibilities include: Supporting the editor invitation process

Ensuring editorial board members have access to all relevant systems

Keeping EBM data accurate and up to date, in our databases and across the journal homepages

Working together with other administrative teams, for example our Journal Editorial Office (JEO) and the SNAPP support team to support frictionless access to all relevant systems

Supporting the improvement of our EBM database by serving as test users for new systems and workflows related to EBM data maintenance

Handling Editor payment requests

2. Customer Service: Processing requests from internal and external editors via the editor support inbox.

Responsibilities include: Owning all requests assigned to them by the Editor Support Coordinator, following through to completion Troubleshooting systems and technical issues Executing APC Token requests and updating relevant databases/systems

Key Relationships Supporting the Editor and Reviewer Recruitment and Publishing teams with to ensure an excellent editor and reviewer onboarding process

Working closely with JEO /SNAPP support to solve editor access issues Collaborating with customer service teams to ensure timely processing of all assigned tasks

Working with the Process & Content Management team to tackle database issues

Working closely with the OR support team to solve APC token issues

Collaborating with Publishers, particularly from Scientific Reports and the Editorial Engagement pilot journals

Educational Qualification: Master\'s in any discipline of Life Sciences

Years of Experience: 1 - 5 years

Place of Work: 1201/1301, Building No. 5 (R3), Gera Commerzone, Kharadi, Pune (Working in Hybrid Model)

Essential:

Experience of STM journal publishing, with an understanding of peer review and the role of Editorial Boards

Well versed with publishing workflow/systems/processes

Experience of communication with external editors and internal stakeholders

Knowledge of EA/PRA role on SNAPP tool will be an added advantage

Desired:

Strong organizational skills, with attention to detail

Able to see tasks through to completion, working to (often competing) deadlines

Excellent interpersonal and communication skillActively involved in achieving team objectives. Works cooperatively and flexibly with other members of the team

Problem solving

A high level of computer literacy - understands common software (e.g. Microsoft Office suite) and gains new software skills quickly

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At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent. Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here

If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation.

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