Job Description

Responsible for the Admin activities of multiple D365 CRM environments. Triage user issues in EMEA timezone while main development team is offline and hand off tickets aiming for continuous user support.




Job Summary:


Partner with Developers, Architects, and Business Users to build, package, and deploy custom solutions to D365 CRM. Ensure latest company security protocols are applied to development and production environments. Reporting on system usage across all access points. Develop technical design documentation as continued enhancements are made to the system.




Essential Functions & Accountabilities:


This role will be responsible for the maintenance, support, and development of the Microsoft Dynamics 365 platform across multiple environments


Participate in the delivery of minor/major releases


Collaborate with the Development Team to develop and deploy custom solutions to the environment during specific maintenance windows outside of business hours


Collaborate with Business Users to gather requirements and aid in solutioning


Collaborate with IT department to resolve user issues adhering to department policies and procedures


Develop Reporting tools for Tenant and environment status for management review


Create and maintain documentation which may include functional requirements, technical design, test scripts/results, IT procedures




Qualifications


Microsoft Dynamics 365 CRM (Sales, Customer Service, and Field Service Modules)


Power Platform Admin Center


Proficiency with customizing and deploying solutions in Microsoft Dynamics




Experience:


3-5 years experience Microsoft Dynamics 365 (Sales, Customer Service, and Field Service Modules)


Power Platform Admin Center Experience


Azure DevOps Experience


PowerBI Experience


SharePoint Experience


Dual Write Experience a plus


Party Model Experience a plus

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.



Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.



Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.