Job Description

Overview :
TekWissen is a global workforce management provider throughout India and many other countries in the world. The job opportunity described below is for one of our clients, who has developed a core competence in creating and deploying cost-effective capabilities using an offshore-centric business model.
Position: Dynamics 365 CRM Solution Architect / Supervisor
Location: Vadodara, Pune and Hyderabad
Job Type: Full time
Work Type: Onsite
:

• We are seeking an experienced Dynamics 365 CRM Solution Architect to join our application development team.
• This role is responsible for the architecture, design, implementation, and support of Microsoft Dynamics 365 Customer Engagement (CE) / Enterprise solutions.
• The ideal candidate will have deep technical expertise in D365 CRM, strong integration experience (internal & external), and proven leadership in managing development teams and client deliverables.
• Require high-value client engagements, perform technical design and development, provide mentorship and guidance to developers, and collaborate closely with functional consultants and stakeholders to deliver scalable, high-quality solutions.

Key Responsibilities

• Solution Architecture & Development
• Lead the end-to-end architecture, design, and implementation of Microsoft Dynamics 365 CE solutions, aligning with business goals, performance, and best practices.
• Translate functional and business requirements into scalable, maintainable technical designs.
• Develop and document solution architecture blueprints, integration patterns, and technical specifications.
• Develop, test, and deploy high-quality CRM solutions.
• Provide architectural oversight, enforce development standards, and guide technical decision-making.
• Conduct code and design reviews, troubleshoot complex issues, and maintain architectural governance.
• Development & Integrations
• Customize CRM using C#/.NET, JavaScript, HTML, Plugins, Workflows, Custom Actions, and PCF controls.
• Integrate Dynamics 365 with internal and external systems using Web APIs, Azure services (Functions, Logic Apps), Virtual Tables, and other integration technologies.
• Support DevOps practices including source control (Azure DevOps/Git), CI/CD pipelines, and environment management.
• Ensure high-quality delivery by developing, testing, deploying, and supporting complex CRM solutions.

Team Leadership & Project Delivery
Mentor and guide CRM developers and consultants.
Provide architectural oversight and enforce best practices.
Conduct code reviews, ensure quality, performance, and maintainability.
Create technical design documents and development estimates.
Troubleshoot complex technical issues and deliver effective solutions.
Contribute to knowledge sharing and technical standards.
Coordinate development efforts and support team execution.
Communicate technical status, risks, and progress to stakeholders.
When assigned as Project Lead, manage resources, schedules, deliverables, risks, and client communications to ensure successful outcomes.
Foster collaboration between technical and functional teams and drive continuous team improvement.
Client Engagement & Support
Partner with business stakeholders to gather requirements and align technical solutions with business needs.
Provide ongoing technical guidance throughout the project lifecycle, from design through delivery and support.
Support UAT, documentation, end-user training, and post-deployment activities.
Build and maintain strong relationships with client contacts to ensure satisfaction and long-term success
Required Skills & Experience
10+ years of IT experience, with at least 8+ years of hands-on expertise in Microsoft Dynamics 365 CE (CRM) development and architecture.
Proven experience leading technical design and delivery on enterprise-scale CRM projects.
Demonstrated ability to translate business requirements into technical architecture and drive architectural decisions.
Technical Expertise
Deep technical knowledge of Dynamics 365 CE (CRM) architecture, customization, and extensibility frameworks.
Strong development skills in .NET (C#), JavaScript, HTML/CSS, Plugins, Workflows, PCF, and CRM APIs.
Experience integrating CRM with external systems using Azure Functions, Logic Apps, APIs, and other integration platforms.
Familiarity with Dataverse, Workflows, Business Rules, Virtual Tables, reporting technologies (SSRS//SSIS/FetchXML/Power BI).
Proficiency in DevOps practices including source control, CI/CD automation, and environment deployments.
Leadership & Soft Skills
Proven leadership, mentoring, and team management capabilities.
Excellent analytical, problem-solving, and troubleshooting skills.
Outstanding written and verbal communication skills, with the ability to interact effectively with technical teams and business stakeholders.
Client-focused, adaptable, proactive, and quality-driven.
Preferred Qualifications
Microsoft certifications such as Dynamics 365 + Power Platform Solution Architect Expert (PL-600) or related credentials.
Experience with advanced CRM modules (Sales, Customer Service, Marketing) and large data migration or transformation projects.
Experience in pre-sales support, effort estimation, technical proposals, and solution demonstrations.
Education & Professional Background
Bachelor's or master's degree in computer science, Engineering, Information Systems, or a related field.
10+ or 12+ years of IT experience with significant dynamics CRM and enterprise solution experience.
Experience in systems integration, complex implementations, and large-scale deployments.
TekWissen Group is an equal opportunity employer supporting workforce diversity

Skills Required