Job Description

Job Overview

Responsible for providing effective and efficient services to all the Vistara flights operating during the shift in conformity to the provisions of the Airport Handling Manual and for the efficient performance of all duties by the subordinate staff.

Key Responsibilities

• Works closely with GHA and all airport departments to ensure on-time flight closure and passenger boarding in achieving the on-time Performance targets and handle emergency situations
• Provide support to staff in case of Flight Disruptions, Misconnections etc. and ensuring passengers are provided with full support during any disruption
• Well conversant with the details of the arrivals/departures and other commitments to be met, like travel of VIP/CIP, and assign staff for the purpose
• Effective management of available resources including manpower. Allocation of duties to staff, briefs them about their functions and latest instructions on handling procedures, and deploy them in time
• Render all possible assistance to other departments in disposing of commercial related complaints and in ensuring on-time performance
• Facilitates the Ramp Handling activities in liaison with G.H.A., Caterers, Fuels, Maintenance, Cargo, and Crew to expedite departure. Works with all departments to ensure on-time performance
• Preventive measures to ensure there is no revenue leakage/theft or pilferage occurs at Airport level
• Contingency Handling Preparedness
• Take prompt actions on all the incidents, carry out on-the-spot enquiries into the case of theft/ pilferage, intervene in cases of violation of handling procedures/regulations and submit report without delay
• Contingency Handling Preparedness

Skills/Attributes

• Self-starter and should be able to do multi-tasking
• Should possess organizational & time management skills
• Excellent written and oral communication skills
• Must have excellent command over MS Office

Work Experience

• Preferably 7-9 years of Aviation/ Hospitality Industry experience

Qualification

• Graduate from a recognized university

Location

Mumbai