Job Description

Job Responsibilities Overseeing the Front Desk Operation, you will have a strong presence in the Hotel, leading and motivating a team to deliver excellent customer service Be actively involved in all areas of the Front Desk and Nights Team You will ensure the training and development of your Team, empowering them to drive the business at every opportunity, especially during peak periods, to maximise revenues and ensure the best customer service is delivered consistently Ensure Hotel standards are delivered at all times and drive the Hotel towards the overall business goals You will take care of guests from their arrival through to their departure from the Hotel. You will contribute to guest satisfaction at all times by providing high quality services throughout the guests\' stay You will act as Duty Manager as required by your rota Promote the Hotel\'s facilities, both Food & Beverage and Accommodation, and help meet the Department\'s targets. Ensure that guests have a smooth running stay at the hotel Manages and motivates team in order to provide high quality services for guests Ensures the department meets its quantitative and qualitative targets Increases Le Club Membership Job Requirements At least 2-3 years\' experience in similar roll Good Communication and Listening Skills Proven experience of leading and managing others Ability to meet deadlines, and work under pressure with the ability to motivate others within the Front Office Team. Good Communication and Listening Skills

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