Duty Manager

Year Ernakulam, Kerala, India

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Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests of the hotel.
Responsible for Reception, Concierge operations, Telephones, Hospitality and Cashier.
Liaise with different departments for smooth and coordinated work.
Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away.
Ensure to interact with the guests & enable the team to understand guest requirements.
Ensure effective and speedy check-in & check-out facilities.
Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
Ensure that the entrance is easily accessible to cars and taxis at all times.
Conduct briefing for Front Office team.

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