Responsible for providing effective and efficient services to all the Vistara flights operating during the shift in conformity to the provisions of the Airport Handling Manual and for the efficient performance of all duties by the subordinate staff.
Key Responsibilities
Works closely with GHA and all airport departments to ensure on-time flight closure and passenger boarding in achieving the on-time Performance targets and handle emergency situations
Provide support to staff in case of Flight Disruptions, Misconnections etc. and ensuring passengers are provided with full support during any disruption
Well conversant with the details of the arrivals/departures and other commitments to be met, like travel of VIP/CIP, and assign staff for the purpose
Effective management of available resources including manpower. Allocation of duties to staff, briefs them about their functions and latest instructions on handling procedures, and deploy them in time
Render all possible assistance to other departments in disposing of commercial related complaints and in ensuring on-time performance
Facilitates the Ramp Handling activities in liaison with G.H.A., Caterers, Fuels, Maintenance, Cargo, and Crew to expedite departure. Works with all departments to ensure on-time performance
Preventive measures to ensure there is no revenue leakage/theft or pilferage occurs at Airport level
Contingency Handling Preparedness
Take prompt actions on all the incidents, carry out on-the-spot enquiries into the case of theft/ pilferage, intervene in cases of violation of handling procedures/regulations and submit report without delay
Contingency Handling Preparedness
Skills & Attributes
Self-starter and should be able to do multi-tasking
Should possess organizational & time management skills
Excellent written and oral communication skills
Must have excellent command over MS Office
Work Experience
Preferably 7-9 years of Aviation/ Hospitality Industry experience
Qualification
Graduate from a recognized university
Eligibility
Must be at a level of Asst. Manager (1C) or 1 level lower than the position
Minimum tenure in the current role and level 18 months as on date of release of IJP and must have attained minimum performance rating of GP3 in the last appraisal
Must be \xe2\x80\x9cconfirmed\xe2\x80\x99\xe2\x80\x99 in service
Location
Delhi
Note
All Vistara employees are required to be fully vaccinated against COVID-19.
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