Job Description

Company Description

Strategically located in the heart of the IT corridor- Novotel Bengaluru Outer Ring Road brings to you different categories of beautiful rooms that are sleek and contemporary designed, full of modern day amenities suitable for your stay. In proximity to numerous IT parks and corporate hubs notably- Ecospace Business Park, Prestige Techpark, Cessna Business Park, Salarpuria Techparks- Novotel Bengaluru Outer Ring Road offers the perfect residence to travelers across the globe.

Nearby to corporate offices- JP Morgan, Accenture, Honeywell, Deloitte and many more along Sarjapur Road and Marathahalli, Novotel Bengaluru Outer Ring Road brings to you seamless benefits of hosting events and conferences in well-equipped meeting spaces. Bengaluru, besides the Silicon Valley of the country, is close to some of the most significant historical and leisure destinations in South India- Mysore, Coorg, Goa, Munnar, Ooty, Pondicherry to name a few among the long list of leisure destinations.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Career development opportunities with national and international promotion opportunities.

Why work for Accor?

• We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS



Duty Manager

• Conduct daily briefings and ensure that all pertinent information is well received by team members

• Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met

• Review, analyze and suggest improvement of work flow and standards at the Front Desk

• Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates

• Communicate with Front Office Manager on all matters regarding guest services & hotel operations

• Ensure documentation of all guest related issues using the logbook

• Sign media and supervise shift handover procedures

• Coordinate and communicate with other hotel departments as required regarding general administration and operations issues

• Provide management presence at all times by assisting with the handling of guests\xe2\x80\x99 needs and complaints tactfully and efficiently

• Assist Guest Relations in greeting, rooming, and sending off guests

• Inspect front of house and back of house regularly for cleanliness and orderliness

• Ensure that front line staff complies with marketing techniques and maximizes sales

• Check billing instructions, monitor guest credit and act upon any discrepancies

• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates

• Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently

• Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.

• Conduct Night Audit Process for hotel

• Provide department orientation and training of the hotel service standards, procedures and programs

• Constantly monitor team members\xe2\x80\x99 appearance, attitude and degree of professionalism

• Motivate and provides a work environment which brings out the best in team member.

• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features

• Be fully conversant with hotel fire & life safety/emergency procedures

• Attend all briefings, meetings and trainings as assigned by management

• Report for duty on time wearing clean and complete uniform at all times

• Maintain a high standard of personal appearance and hygiene at all times

• Perform other reasonable duties assigned by the Management of the Hotel

Accor